Role Overview
Insight Global is hiring a mid-level Service Desk Engineer. This is a contract role in Arlington. Part of Insight Global's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Summary
Insight Global is seeking a Senior Service Desk Engineer to join a lean, high‑impact IT team. This is a contract-to-hire opportunity supporting two office locations, deploying and imaging laptops, building out MDM environments, resolving Tier 1–3 tickets, and driving customer service improvements. You’ll work independently within a collaborative 6‑person team and partner closely with leadership to elevate IT operations.
Key Responsibilities
- Laptop Deployment & Imaging:Deploy laptops, build/maintain “golden images” (PLUS OS Deployer preferred).
- Mobile Device Management (MDM):Implement, configure, and manage Intune, JAMF, or comparable platforms.
- Set up new Intune environments (not just maintain).
- Service Desk Operations:Handle Tier 1–3 support (avg. 6–8 tickets/day; fast resolution expected).
- Troubleshoot PC hardware/software issues.
- Support users onsite in Arlington + remote users (TeamViewer, cross-team).
- Manage O365 admin, licensing, MFA, and phishing response.
- Customer Service & Collaboration:Partner with Jason on Customer Service Request (CSR) process improvements.
- Operate independently as an individual contributor.
- Continuous Improvement:Identify and recommend improvements to service desk + MDM processes.
Required Skills
- 5+ years in senior helpdesk/service desk roles
- Strong PC hardware/software troubleshooting
- Hands‑on MDM setup & management (Intune, JAMF, etc.)
- OS imaging & deployment (PLUS OS Deployer or similar)
- Office 365 admin + license management
- MFA management + phishing incident response
- Ability to handle Tier 1–3 support
- Self‑driven, proactive, quick learner
- Ability to work onsite in Arlington 5 days/week (contract phase)
Nice to Have
- Experience supporting sys admins by handling increased ticket volume
- Interest in career growth toward advanced tech stack or leadership
Frequently Asked Questions
How do I apply for the Service Desk Engineer position at Insight Global?
Use the Apply button above to submit your application directly to Insight Global. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Engineer position at Insight Global located?
This position is based in Arlington. Insight Global has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Desk Engineer at Insight Global earn?
Insight Global has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Engineer role at Insight Global posted?
This role was posted on March 20, 2026 (80 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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