Lead AWS Support Engineer with Hands-On Troubleshooting Focus
Ingram Micro, Inc.Role Overview
Ingram Micro, Inc. is hiring a Lead AWS Support Engineer with Hands-On Troubleshooting Focus. This is a full-time hybrid role, based in Mississauga. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Elevate AWS customer experience as a Lead AWS Support Engineer. Utilize your technical expertise to troubleshoot complex issues and mentor fellow engineers in a hybrid work environment. In this pivotal position, you will manage escalated support cases while enhancing the skills of your team. Your experience in cloud computing and AWS services will make you a vital asset in resolving advanced technical challenges. A key responsibility is to improve support workflows, reducing recurring issues and optimizing service outcomes, ensuring customer satisfaction takes precedence. Key Responsibilities:
- Oversee escalated AWS-related support issues
- Provide mentorship to support engineers
- Troubleshoot advanced issues across AWS services
- Improve support workflows to enhance efficiency
- Develop and update technical documentation Requirements:
- Bachelor's degree or equivalent in relevant field
- 8+ years of technical support experience
- 4+ years hands-on AWS support experience
- Knowledge of cloud infrastructure essentials
- One or more valid AWS certifications needed Join this strategic role to drive technical excellence and enhance the customer journey through superior AWS support.
Frequently Asked Questions
How do I apply for the Lead AWS Support Engineer with Hands-On Troubleshooting Focus position at Ingram Micro, Inc.?
Use the Apply button above to submit your application directly to Ingram Micro, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Lead AWS Support Engineer with Hands-On Troubleshooting Focus role at Ingram Micro, Inc. remote or in-office?
This is a hybrid role based in Mississauga. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Lead AWS Support Engineer with Hands-On Troubleshooting Focus at Ingram Micro, Inc. earn?
Ingram Micro, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Lead AWS Support Engineer with Hands-On Troubleshooting Focus role at Ingram Micro, Inc. posted?
This role was posted on April 9, 2026 (61 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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