Lead AWS Support Engineer with Hands-On Troubleshooting Focus

Elevate AWS customer experience as a Lead AWS Support Engineer. Utilize your technical expertise to troubleshoot complex issues and mentor fellow engineers in a hybrid work environment. In this pivotal position, you will manage escalated support cases while enhancing the skills of your team. Your experience in cloud computing and AWS services will make you a vital asset in resolving advanced technical challenges. A key responsibility is to improve support workflows, reducing recurring issues and optimizing service outcomes, ensuring customer satisfaction takes precedence. Key Responsibilities:

• Oversee escalated AWS-related support issues
• Provide mentorship to support engineers
• Troubleshoot advanced issues across AWS services
• Improve support workflows to enhance efficiency
• Develop and update technical documentation Requirements:
• Bachelor's degree or equivalent in relevant field
• 8+ years of technical support experience
• 4+ years hands-on AWS support experience
• Knowledge of cloud infrastructure essentials
• One or more valid AWS certifications needed Join this strategic role to drive technical excellence and enhance the customer journey through superior AWS support.