Customer Experience Manager: Hybrid Role for Microsoft Solutions
Ingram Micro, Inc.Role Overview
Ingram Micro, Inc. is hiring a mid-level Customer Experience Manager: Hybrid Role for Microsoft Solutions. This is a full-time hybrid role, based in CA. Part of Ingram Micro, Inc.'s Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Lead customer engagement and success as a Customer Experience Manager in a hybrid environment. Focus on Microsoft 365 and security solutions to maximize business impact and growth.
You will be responsible for managing a strategic portfolio of accounts, focusing on driving growth through Microsoft 365 and Copilot. With a solid background of 5-8 years in account management, you'll embrace proactive strategies for renewals and alignment of solutions to enhance customer experiences. Your leadership will optimize client relationships and foster business development initiatives.
Key Responsibilities:
- Build and cultivate relationships with key accounts
- Drive revenue retention and minimize customer churn
- Facilitate onboarding of new partners in Microsoft solutions
- Lead and conduct monthly business reviews with partners
- Generate demand by raising awareness of services
Requirements
- Degree or diploma in relevant area preferred
- 5-8 years experience in account management
- Mandatory MS-900 certification within two months
- Bilingual in French and English is advantageous
- Strong initiative and organizational skills required
Elevate customer experiences through strategic planning and collaborative selling initiatives in this impactful role.
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Frequently Asked Questions
How do I apply for the Customer Experience Manager: Hybrid Role for Microsoft Solutions position at Ingram Micro, Inc.?
Use the Apply button above to submit your application directly to Ingram Micro, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Customer Experience Manager: Hybrid Role for Microsoft Solutions role at Ingram Micro, Inc. remote or in-office?
This is a hybrid role based in CA. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Customer Experience Manager: Hybrid Role for Microsoft Solutions at Ingram Micro, Inc. earn?
Ingram Micro, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Experience Manager: Hybrid Role for Microsoft Solutions role at Ingram Micro, Inc. posted?
This role was posted on April 18, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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