Associate Technical Support Engineer - Bilingual Expertise Required
Ingram Micro, Inc.Role Overview
Ingram Micro, Inc. is hiring a entry-level Associate Technical Support Engineer - Bilingual Expertise Required. This is a full-time hybrid role, based in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Deliver exceptional technical support as a Bilingual Associate Technical Support Engineer. Collaborate with customers and teams to solve complex product challenges in a hybrid work setup.
This role involves working directly with customers to address technical issues efficiently. With a strong understanding of cloud solutions, APIs, and scripting, you’ll elevate customer satisfaction through expert analysis and clear communication. You’ll also contribute to the improvement of internal processes with your keen insights.
Key Responsibilities:
- Handle complex inbound service requests from clients
- Troubleshoot software and system integration issues
- Maintain and develop internal technical documentation
- Lead incident management and response efforts
- Identify support trends and partner on solutions
Requirements
- 2-4 years' experience in technical support roles
- Must be bilingual in English and French
- Familiarity with SaaS, networking, and Python/Shell
- Experience using ticketing systems for issue tracking
- Strong problem-solving and communication skills
Apply your skills and passion for technology to support customers effectively and improve service quality.
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Frequently Asked Questions
How do I apply for the Associate Technical Support Engineer - Bilingual Expertise Required position at Ingram Micro, Inc.?
Use the Apply button above to submit your application directly to Ingram Micro, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Associate Technical Support Engineer - Bilingual Expertise Required role at Ingram Micro, Inc. remote or in-office?
This is a hybrid role based in CA. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Associate Technical Support Engineer - Bilingual Expertise Required at Ingram Micro, Inc. earn?
Ingram Micro, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Associate Technical Support Engineer - Bilingual Expertise Required role at Ingram Micro, Inc. posted?
This role was posted on April 5, 2026 (65 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Associate Technical Support Engineer - Bilingual Expertise Required role at Ingram Micro, Inc. entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Ingram Micro, Inc. has listed.
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