Hybrid Senior AWS Support Engineer Focusing on Process Improvement

Drive AWS support innovation as a Senior AWS Support Engineer. Offer your technical acumen to resolve issues and enhance workflows in a flexible hybrid setting. You will oversee complex AWS support challenges and serve as a senior authority guiding frontline engineers. The role combines hands-on troubleshooting across multiple AWS services with a strong commitment to improving support processes and fostering team knowledge. Your analytical skills will help minimize escalations while bolstering customer satisfaction through effective technical solutions. Key Responsibilities:

• Manage AWS support cases from frontline teams
• Mentor and enhance skills of support engineers
• Diagnose and resolve complex AWS challenges
• Implement preventive measures for recurring issues
• Maintain robust technical documentation and SOPs Requirements:
• Bachelor's degree in IT, Computer Science, or similar
• 8+ years in technical support or service roles
• 4+ years of AWS hands-on experience
• Proficiency in networking protocols like HTTP/DNS
• Valid AWS certifications required Embrace the opportunity to lead AWS support and implement invaluable solutions that significantly enhance the customer experience.