Hybrid Senior AWS Support Engineer Focusing on Process Improvement
Ingram Micro, Inc.Role Overview
Ingram Micro, Inc. is hiring a Hybrid Senior AWS Support Engineer Focusing on Process Improvement. This is a full-time hybrid role, based in Mississauga. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Drive AWS support innovation as a Senior AWS Support Engineer. Offer your technical acumen to resolve issues and enhance workflows in a flexible hybrid setting. You will oversee complex AWS support challenges and serve as a senior authority guiding frontline engineers. The role combines hands-on troubleshooting across multiple AWS services with a strong commitment to improving support processes and fostering team knowledge. Your analytical skills will help minimize escalations while bolstering customer satisfaction through effective technical solutions. Key Responsibilities:
- Manage AWS support cases from frontline teams
- Mentor and enhance skills of support engineers
- Diagnose and resolve complex AWS challenges
- Implement preventive measures for recurring issues
- Maintain robust technical documentation and SOPs Requirements:
- Bachelor's degree in IT, Computer Science, or similar
- 8+ years in technical support or service roles
- 4+ years of AWS hands-on experience
- Proficiency in networking protocols like HTTP/DNS
- Valid AWS certifications required Embrace the opportunity to lead AWS support and implement invaluable solutions that significantly enhance the customer experience.
Frequently Asked Questions
How do I apply for the Hybrid Senior AWS Support Engineer Focusing on Process Improvement position at Ingram Micro, Inc.?
Use the Apply button above to submit your application directly to Ingram Micro, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Hybrid Senior AWS Support Engineer Focusing on Process Improvement role at Ingram Micro, Inc. remote or in-office?
This is a hybrid role based in Mississauga. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Hybrid Senior AWS Support Engineer Focusing on Process Improvement at Ingram Micro, Inc. earn?
Ingram Micro, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Hybrid Senior AWS Support Engineer Focusing on Process Improvement role at Ingram Micro, Inc. posted?
This role was posted on April 12, 2026 (58 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Hybrid Senior AWS Support Engineer Focusing on Process Improvement role at Ingram Micro, Inc. require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Ingram Micro, Inc. lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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