Senior Project Manager - JIRA & Deployment

Job Title: Project Management JIRA & Deployment (IMAST 360 Platform)

Location: Indore (Work from Office)

Experience: 1-3 Years

Salary Range: 25000-40000 (based on capability and exposure)

Employment Type: Full-time

About IMAST

IMAST Operations Pvt. Ltd. is Indias leading SaaS-based Loyalty and Sales Automation Solution Provider, empowering 100+ enterprise clients across 18+ industries through its flagship product — IMAST 360.

With a 95% client retention rate and a team of 300+ professionals, IMAST is redefining post-production technology for Loyalty, Distribution, Sales Force Automation, and CRM solutions.

Visit: www.imast.in

Role Overview The Project Management – JIRA & Deployment will be the technical backbone of IMAST’s delivery ecosystem, responsible for managing project lifecycle implementation, deployment, and performance tracking using JIRA.

This role demands an in-depth understanding of JIRA workflows, automation, permissions, customizations, and integrations, along with experience in enterprise SaaS deployments and client delivery management.

You will own the end-to-end deployment cycle — from requirement gathering and sprint planning to UAT, go-live, and maintenance — ensuring that every IMAST 360 project is delivered with precision, visibility, and accountability.

Key Responsibilities

JIRA Ownership

• Act as the JIRA Product Owner and Administrator for IMAST’s project management ecosystem.
• Design and maintain custom JIRA workflows, automation rules, dashboards, filters, and reports for all internal and client projects.
• Manage JIRA Software, JIRA Service Management, and JIRA Work Management modules across multiple teams.
• Configure user roles, permissions, and project hierarchies to maintain data security and operational clarity.
• Integrate JIRA with Confluence, Slack, GitHub, Bitbucket, and other internal systems for seamless collaboration.
• Train project managers, developers, and support teams on JIRA best practices and optimize their daily usage.
• Create project templates, sprint boards, and release cycles standardized across all IMAST client verticals.

Project Deployment & Delivery

• Oversee complete project deployment lifecycle — from sandbox setup to production rollout.
• Collaborate with Product, Tech, and QA teams for UAT, release management, and version control.
• Plan and execute deployment calendars, manage rollback plans, and ensure zero downtime during go-live.
• Coordinate with clients for deployment documentation, approvals, and environment access.
• Track progress, identify risks, and ensure adherence to project scope, TAT, and SLA compliance.
• Drive continuous improvement in delivery processes using JIRA metrics, sprint retrospectives, and automation triggers.

Strategic Responsibilities

• Collaborate directly with leadership to align project delivery with IMAST’s SaaS roadmap.
• Generate data-driven performance reports from JIRA for clients and management review.
• Build frameworks for multi-project governance, version tracking, and sprint standardization.
• Manage a team of Assistant Project Managers, Coordinators, and QA Leads, ensuring efficient execution.
• Support pre-sales and client onboarding through process documentation and platform demonstrations.

Required Skills & Competencies

• Deep, hands-on expertise in JIRA Administration & Customization (must).
• Experience with JIRA Software, JIRA Service Management, and Confluence Integration.
• In-depth knowledge of Agile, Scrum, and Kanban methodologies.
• Understanding of API-based integrations with JIRA.
• Strong command over deployment methodologies for web and mobile SaaS products.
• Excellent in cross-functional coordination, stakeholder communication, and client interaction.
• Strong analytical mindset, with the ability to translate metrics into performance insights.
• Familiarity with A