Project Delivery Manager - Supply Chain, WMS: Softeon

This role is responsible for leading end-to-end customer implementations and guiding clients through the successful adoption of Softeon’s supply chain solutions. The Project Delivery Manager acts as a trusted advisor to customers, combining strong warehouse operations knowledge, deep product understanding, and leadership skills to deliver successful project outcomes and drive measurable business value. The ideal candidate is a proactive problem solver with a strong sense of ownership, capable of leading cross-functional teams while aligning customer requirements with Softeon’s platform capabilities.

Key Responsibilities:

• Lead delivery of full lifecycle implementations, ensuring alignment with defined scope, timelines, and business requirements

• Analyze customer operations and guide solution design using Softeon’s methodology to align business requirements with system capabilities

• Act as a primary client-facing leader, providing consultative guidance on warehouse operations, process improvements, and solution adoption

• Collaborate with Customer Project Managers and cross-functional teams to plan, assign, and manage project tasks and deliverables

• Oversee system configuration, testing strategy, and validation across Softeon solutions (WMS, WES, and related applications)

• Lead customer workshops, design sessions, and operational discussions to drive optimal solution outcomes

• Guide development of test strategies and support customers in creating and executing test scenarios aligned with real-world operations

• Ensure effective deployment planning, including release management, change control, and readiness assessments

• Monitor project progress, risks, and dependencies, and proactively address issues to maintain delivery momentum

• Coordinate training strategies, including train-the-trainer programs and end-user readiness

• Provide high-level solution estimates and support scope evaluation for enhancements or changes

• Serve as a mentor to team members, supporting skill development and fostering growth within the Solution Delivery organization

• Collaborate with product and engineering teams to provide feedback and drive continuous improvement of Softeon’s solutions

• Bachelor’s degree in Industrial Engineering, Supply Chain, Computer Science, MIS, or related field

• 6–8+ years of experience in WMS or supply chain software implementation and delivery • Strong knowledge of warehouse operations and distribution processes, including receiving, putaway, replenishment, picking, packing, shipping, and inventory control

• Demonstrated experience leading complex software implementation projects and cross-functional teams

• Deep understanding of supply chain execution systems, including WMS, WES, and warehouse automation integrations

• Experience translating business requirements into solution design and system configuration strategies

• Strong understanding of system integrations (ERP, TMS, OMS) and data formats (EDI, XML, APIs)

• Proven ability to manage multiple priorities, meet deadlines, and deliver high-quality results

• Excellent problem-solving skills with the ability to anticipate and resolve issues proactively

• Strong communication and stakeholder management skills, including the ability to present complex concepts clearly

• Ability to lead meetings, facilitate workshops, and drive decision-making with internal and external stakeholders

• Ability to work both independently and collaboratively in a fast-paced environment

• Ability to travel for client engagements as needed, up to 50%

• US Citizenship or eligibility to work in the United States

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

What We’re Offering

• Salary Range: $150,000 to $170,000 annually + Bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer