Forward Deployed Engineer

About the Role

As a Forward Deployed Engineer, you’ll work directly with IFS Acquired organizations to deliver custom, production-ready AI solutions that solve real-world problems. You’ll lead the design and deployment of intelligent agents across business workflows—owning everything from discovery and prototyping to configuration, testing, and launch.

This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between our product and the customer’s needs—ensuring rapid value delivery and laying the foundation for long-term success.

What You’ll Do

• Partner with acquired companies to scope and implement AI Agent use cases across complex workflows 
• Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors)
• Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption
• Document technical decisions and hand off stable deployments 

What We’re Looking For

• 2–5 years of experience in a software engineering, solutions engineering, or ML deployment role
• Proficiency in Python and working knowledge of AI/ML frameworks (e.g. OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.)
• Familiarity with building LLM applications, RAG systems, or conversational AI workflows
• Experience integrating with enterprise systems via APIs or middleware (e.g. Salesforce, ServiceNow, SAP, Oracle)
• Ability to translate business problems into technical solutions—and deliver them fast
• Strong interpersonal skills; you’re just as comfortable on a whiteboard with a customer as you are in code
• Bias toward action, ownership, and continuous learning in dynamic environments

Nice to Have

• Background in SaaS, customer experience, support operations, or manufacturing systems
• Experience deploying AI in mission-critical environments
• Prior work with enterprise AI platforms or multi-agent orchestration

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer