Dynamics 365 CRM Solution Architect - 100% remote

Required Qualifications
• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
• 12+ years of overall IT experience.
• 7+ years of Dynamics CRM/D365 CE implementation experience.
• Minimum 3 full lifecycle Dynamics 365 CRM implementations.
• Strong expertise in:
o D365 Sales
o D365 Marketing / Customer Insights - Journeys
o D365 Customer Service
• Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.

Key Responsibilities
Solution Architecture & Consulting
• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
• Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
• Translate business requirements into scalable functional and solution designs.
• Create solution blueprints, architecture diagrams, and implementation roadmaps.
• Provide architectural governance throughout the project lifecycle.

Dynamics 365 Sales
• Design and implement:
o Lead Management
o Opportunity Management
o Account & Contact Management
o Sales Forecasting
o Sales Pipeline Management
o Territory Management
o Quote-to-Order Processes
o Sales Insights and AI-Driven Selling

Dynamics 365 Marketing (Customer Insights – Journeys)
• Design customer engagement strategies utilizing:
o Customer Segmentation
o Customer Journeys
o Email Marketing
o Campaign Management
o Event Management
o Lead Nurturing
o Marketing Automation
o Customer Insights and Analytics

Dynamics 365 Customer Service
• Architect solutions for:
o Case Management
o Omnichannel Engagement
o Knowledge Management
o SLA Management
o Customer Self-Service Portals
o Customer Service Copilot
o Contact Center and Agent Productivity

Power Platform & AI
• Drive adoption of:
o Power Apps
o Power Automate
o Dataverse
o Power BI
o Copilot Studio
o AI Builder
• Design low-code solutions extending D365 CRM capabilities.

Integration & Data Architecture
• Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
• Design integrations using:
o Azure Integration Services
o Logic Apps
o Service Bus
o APIs
o Dataverse
• Develop data migration and master data management strategies.

Regards,

Mohammed ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com

All your information will be kept confidential according to EEO guidelines.