Customer Service Executive-Credit Card Inbound
IDFC FIRST BankRole Overview
IDFC FIRST Bank is hiring a Customer Service Executive-Credit Card Inbound. This is a full-time role in Noida. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Requirements
About the Role
Are you someone who thrives on solving problems and creating memorable customer experiences? As a Customer Service Executive – Credit Cards Inbound at IDFC FIRST Bank, you’ll be the voice our customers trust. You’ll handle credit card queries with empathy, speed, and precision—turning everyday interactions into moments of delight. If you’re ready to be part of a high-energy team that values service excellence, innovation, and growth, this is your chance to shine in a 24x7 dynamic environment.
Key Responsibilities
Primary Responsibilities
- Handle inbound customer queries related to credit cards with speed and accuracy
- Maintain high service quality (SQ), first contact resolution (FCR), and average handling time (AHT)
- Ensure timely resolution of customer requests within defined turnaround time (TAT)
- Promote migration to alternate service channels for improved efficiency
- Drive Net Promoter Score (NPS) through positive customer interactions
- Upsell identified products to support revenue generation
- Adhere to weekly shift schedules, including rotational shifts (24x7)
Secondary Responsibilities
- Support and drive key initiatives within the Customer Contact Center
- Contribute to overall service excellence and operational efficiency
What We Are Looking For
Education
- Bachelor’s degree in any discipline (Full-time)
Experience
- Prior experience in customer service preferred, especially in banking or credit card support
Skills and Attributes
- Excellent communication skills in English and Hindi; regional languages are a plus
- Strong problem-solving and decision-making abilities
- Customer-centric mindset with a focus on service quality
- Comfortable working in rotational shifts, including weekends and holidays
- Proficient in using computer systems and CRM tools
Frequently Asked Questions
How do I apply for the Customer Service Executive-Credit Card Inbound position at IDFC FIRST Bank?
Use the Apply button above to submit your application directly to IDFC FIRST Bank. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Executive-Credit Card Inbound position at IDFC FIRST Bank located?
This position is based in Noida. IDFC FIRST Bank has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Executive-Credit Card Inbound at IDFC FIRST Bank earn?
IDFC FIRST Bank has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Executive-Credit Card Inbound role at IDFC FIRST Bank posted?
This role was posted on April 22, 2026 (47 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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