Front Desk Attendant

Company Description

Hotel V.K. Grand is a reputed hospitality establishment committed to delivering exceptional guest experiences. Known for its comfortable accommodations and outstanding service, the hotel thrives on creating a welcoming and memorable environment for every visitor. Located in the heart of Kannauj, it serves as a preferred choice for tourists and business travelers alike. Hotel V.K. Grand takes pride in offering modern amenities, professional staff, and personalized attention to ensure customer satisfaction. Join our team and contribute to our tradition of excellence in the hospitality industry.

Role Description

We are seeking a dedicated and professional Front Desk Attendant for a full-time, on-site role located in Kannauj. The Front Desk Attendant will handle daily front desk operations, including greeting guests, managing reservations, and ensuring smooth check-ins and check-outs. Responsibilities further include answering phone calls, addressing guest inquiries, and coordinating with other departments to provide a seamless guest experience. Maintaining an organized and welcoming reception area will also be a critical part of the role.

Qualifications

• Strong Customer Service and Communication skills to create a warm and professional experience for all guests.
• Proficiency in Phone Etiquette and Receptionist Duties to manage calls, bookings, and guest interactions effectively.
• Solid Clerical Skills with attention to detail for handling reservations, billing, and administrative tasks.
• Ability to resolve guest concerns promptly and professionally while maintaining a calm demeanor under pressure.
• Basic computer literacy, including familiarity with front desk software and email communication.
• Flexibility to work various hours, including weekends and holidays, as required in the hospitality industry.
• Previous experience in a similar role and knowledge of the hospitality industry are advantageous but not mandatory.