General Manager - Motor Insurance & Claims

Job Description

Role: General Manager – Motor Insurance

Company: Hoora Technologies Pvt Ltd

Location: Nagpur (In-office)

Experience: 7+ years of experience in motor insurance product, lead generation and lead conversion

Work Week: 6 days

Contact: anand@hoora.me

About the Company (https://hoora.in/ https://shop.hoora.in/ )

Hoora is a full-stack vehicle care platform built to simplify how India maintains and manages its cars and bikes. Positioned as India’s #1 Car & Bike Care App, Hoora brings every essential automotive need into one seamless ecosystem. From doorstep car and bike wash to end-to-end after sales service, insurance support, challan management, and a curated marketplace for products and accessories, Hoora functions as a complete 360° vehicle companion. Powered by technology, on-demand logistics, and trained professionals, the platform replaces fragmented automotive experiences with one integrated solution. Hoora’s mission is simple: make vehicle ownership effortless, accessible, and reliable, whether it’s routine cleaning, urgent servicing, compliance needs, or upgrading your ride.

Position Summary:

We are looking for an experienced and dynamic motor insurance product professional to lead, scale, and build our insurance vertical from the ground up. The ideal candidate will bring strong leadership, industry expertise, and a proven track record in sales, customer handling, and team building within the insurance domain- especially Auto Insurance.

Key Responsibilities:

• P&L Management & Strategy: Fully own the insurance vertical's P&L, ensuring end-to-end business delivery and achieving aggressive revenue targets. Build the entire vertical from scratch, including processes, teams, and performance systems.
• Team Building & Management: Hire, train, and mentor a high-performing sales, customer support, and operations team. Build a performance-driven culture with clear metrics and accountability. Enable teams with scripts, training, and tools to improve closing ratios.
• Customer Handling & Experience (CX): Oversee customer lifecycle management from lead generation to policy issuance and renewal. Ensure high customer satisfaction through prompt and effective service delivery, resolving escalations and continuously improving CX processes.
• Growth & Process Optimization: Collaborate with marketing teams to create campaigns for Auto Insurance and other products. Optimize sales funnels, calling processes, and CRM workflows. Analyse performance metrics and market trends to refine strategy.
• Cross-Functional Leadership: Identify new business opportunities and align internal teams (Marketing, Tech, Operations) to implement growth strategies and ensure consistent revenue expansion.

Ideal Candidate Profile:

• Experience: Minimum 7 years of experience in the insurance industry, with a strong preference for expertise in Auto Insurance, product development, sales and lead generations.
• Track Record (Mandatory): Must have proven experience in building teams and business functions from scratch. A track record of driving high-volume insurance sales (10,000+ policies/month) is essential.
• Skills: Strong background and proven success in sales, marketing, upselling, and customer management. Ability to manage large-scale operations with high monthly volumes.
• Leadership: Exceptional leadership, communication, and analytical skills with the ability to build a performance-driven culture.
• Industry Fit: Strong network within the insurance ecosystem (brokers, partners, OEMs, etc.) is highly desirable.