Front Office Agent - Guest Services

Job Overview

• Deliver efficient and friendly guest check-in and check-out experiences, ensuring accuracy in reservations, billing, and payment processing.
• Manage room assignments, electronic key coding, and guest welcome procedures, providing clear directions and hotel information.
• Utilize Property Management Systems (PMS) to input, retrieve, and update guest data and reservations.
• Promote hotel services, packages, and loyalty programs, consistently meeting or exceeding enrollment and upselling targets.
• Respond to guest inquiries and resolve complaints promptly with a focus on customer satisfaction and service recovery.
• Prepare and organize guest welcome packets and special reservation materials.
• Maintain strong knowledge of hotel offerings, pricing, promotions, and local attractions to enhance the guest experience.
• Handle cash, credit, and debit transactions accurately, including balancing and reconciliation.
• Communicate effectively with guests and team members via phone, email, and in person.
• Complete daily operational checklists to ensure smooth front desk operations.
• Maintain professionalism under pressure in a fast-paced environment while delivering high-quality service.

Key Skills:

• Customer Service Excellence
• Communication (Verbal & Written) 100 % Fluency in English
• Conflict Resolution
• Multitasking & Time Management
• Attention to Detail
• Sales & Upselling
• Hospitality Industry Knowledge
• Cash Handling & Basic Math
• Team Collaboration
• Must be able to work all year round

rview

Job Type: Full-time

Pay: $30.37-$33.75 per hour

Benefits

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Flexible language requirement:

• French not required

Experience

• Front Office: 1 year (required)

Work Location: In person