Functional Consultant

<p><strong>About Us</strong><br><br>HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close &amp; Reconciliation, Consolidation &amp; Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester.</p> <p><strong>Job Summary</strong><strong>&nbsp;</strong></p> <p>Functional Support Consultant will be responsible for providing support to our high-end, robust and&nbsp; scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate&nbsp; HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it&nbsp; gets resolved. S/he should be keen to learn about our complex software products and have a people-first&nbsp; mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an&nbsp; awesome company culture - then you should be a HighRadian!&nbsp;</p> <p><strong>Responsibilities</strong><strong>&nbsp;</strong></p> <ul> <li>Responsible for providing product support to users of the HighRadius applications.&nbsp;</li> <li>Own customer reported issues and drive them to resolution meeting the SLAs.&nbsp;</li> <li>Provide a delightful customer experience by partnering with internal and external stakeholders.&nbsp;</li> <li>Supports and contributes to the growth of best practices for delivery of HighRadius Support services.</li> <li>Understand HighRadius application troubleshooting practices to ensure successful resolution of the&nbsp; issues.&nbsp;</li> <li>Have the will to learn and understand our products and their features to support and educate clients.&nbsp;</li> <li>Follow the Quality and Process compliance to do the right thing for customers and the organization.&nbsp;</li> <li>Dynamically prioritize tickets and multi-task when needed</li> <li>To empathize with client situations and provide quick resolutions or workarounds.&nbsp;</li> <li>Have a collaborative approach to clearly communicate issues and resolutions with the internal teams&nbsp; and customers.&nbsp;</li> </ul> <p><strong>Requirements</strong><strong>&nbsp;</strong></p> <ul> <li>3 to 4 years of experience in Application Support preferably a SaaS application</li> <li>Familiarity with tools &amp; practices of the trade such as case management, knowledge base, defect &amp;&nbsp; escalation management.&nbsp;</li> <li>Team player who can work in rotational shifts</li> <li>Excellent communication skills</li> <li>Can work in a fast paced, ever changing, start-up environment.</li> <li>Proficiency in running SQL queries is a plus.&nbsp;</li> </ul>