Delivery Director

<p><strong>About Us</strong><br>HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 1000+ leading companies worldwide. Trusted by prestigious organisations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimises order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.<br>With&nbsp;a&nbsp;remarkable&nbsp;valuation&nbsp;of&nbsp;$3.1B&nbsp;and&nbsp;an&nbsp;impressive&nbsp;annual&nbsp;recurring&nbsp;revenue&nbsp;exceeding&nbsp;$100M,&nbsp;we&nbsp;experienced&nbsp;a&nbsp;robust&nbsp;year-over-year&nbsp;growth&nbsp;of&nbsp;24%.&nbsp;With&nbsp;a&nbsp;global&nbsp;presence&nbsp;spanning&nbsp;6+&nbsp;locations,&nbsp;we're&nbsp;in&nbsp;the&nbsp;pre-IPO&nbsp;stage,&nbsp;poised&nbsp;for&nbsp;rapid&nbsp;growth.&nbsp;We&nbsp;invite&nbsp;passionate,&nbsp;diverse&nbsp;individuals&nbsp;to&nbsp;join&nbsp;us&nbsp;on&nbsp;this&nbsp;exciting&nbsp;path&nbsp;to&nbsp;becoming&nbsp;a&nbsp;publicly&nbsp;traded&nbsp;company&nbsp;and&nbsp;to&nbsp;help&nbsp;shape&nbsp;our&nbsp;promising&nbsp;future.<br><br><strong>Job&nbsp;Summary</strong><br>This&nbsp;incumbent&nbsp;will&nbsp;play&nbsp;a&nbsp;key&nbsp;leadership&nbsp;role&nbsp;on&nbsp;the&nbsp;Consulting&nbsp;team&nbsp;by&nbsp;building&nbsp;effective&nbsp;client&nbsp;relationships,&nbsp;managing&nbsp;multiple&nbsp;complex&nbsp;projects&nbsp;to&nbsp;completion&nbsp;and&nbsp;developing&nbsp;a&nbsp;high-performing&nbsp;team.&nbsp;This&nbsp;role&nbsp;will&nbsp;be&nbsp;a&nbsp;trusted&nbsp;adviser&nbsp;to&nbsp;our&nbsp;customers,&nbsp;delivering&nbsp;the&nbsp;highest&nbsp;customer&nbsp;satisfaction.&nbsp;The&nbsp;ideal&nbsp;candidate&nbsp;will&nbsp;thrive&nbsp;in&nbsp;a&nbsp;fast-paced&nbsp;environment&nbsp;and&nbsp;be&nbsp;able&nbsp;to&nbsp;continually&nbsp;improve&nbsp;our&nbsp;methodology&nbsp;and&nbsp;develop&nbsp;best-in-class&nbsp;processes.&nbsp;S/he&nbsp;will&nbsp;be&nbsp;a&nbsp;dynamic&nbsp;leader&nbsp;who&nbsp;fosters&nbsp;a&nbsp;collaborative&nbsp;environment&nbsp;and&nbsp;has&nbsp;a&nbsp;track&nbsp;record&nbsp;of&nbsp;rallying&nbsp;teams&nbsp;to&nbsp;success.<br>This&nbsp;is&nbsp;a&nbsp;highly&nbsp;visible&nbsp;and&nbsp;complex&nbsp;role&nbsp;since&nbsp;the&nbsp;candidate&nbsp;will&nbsp;be&nbsp;the&nbsp;Senior&nbsp;point&nbsp;of&nbsp;contact&nbsp;and&nbsp;work&nbsp;with&nbsp;executives&nbsp;and&nbsp;users&nbsp;across&nbsp;the&nbsp;entire&nbsp;organisation.&nbsp;The&nbsp;successful&nbsp;candidate&nbsp;must&nbsp;be&nbsp;a&nbsp;strong&nbsp;leader,&nbsp;extremely&nbsp;well&nbsp;organised,&nbsp;detail-oriented,&nbsp;quality-minded&nbsp;and&nbsp;possess&nbsp;excellent&nbsp;written&nbsp;and&nbsp;verbal&nbsp;communication&nbsp;skills.<br><br><strong>Key&nbsp;Responsibilities</strong><br>● Manage a portfolio of up to 10-15 Business Transformation Enterprise projects or a couple of strategic engagements of varying complexity at any given time.<br>●&nbsp;Lead&nbsp;the&nbsp;implementation&nbsp;services&nbsp;&amp;&nbsp;consulting&nbsp;for&nbsp;assigned&nbsp;clients.<br>●&nbsp;Implementation&nbsp;scoping,&nbsp;estimating&nbsp;and&nbsp;Contract&nbsp;reviews.<br>● Work with cross departments (Sales, Product Management, Customer Value, and Infrastructure) to be able to come up with solutions which help provide value to clients.<br>●&nbsp;Build&nbsp;strong&nbsp;relationships&nbsp;with&nbsp;Senior&nbsp;client&nbsp;stakeholders&nbsp;of&nbsp;Fortune&nbsp;1000&nbsp;companies.<br>●&nbsp;Manage&nbsp;project&nbsp;resources,&nbsp;including&nbsp;Project&nbsp;Managers,&nbsp;Solution&nbsp;Architects,&nbsp;and&nbsp;Consultants.<br>●&nbsp;Manage&nbsp;project&nbsp;issues/risks&nbsp;and&nbsp;client&nbsp;expectations&nbsp;and&nbsp;escalate&nbsp;as&nbsp;needed.<br>●&nbsp;Assist&nbsp;in&nbsp;building&nbsp;playbooks&nbsp;and&nbsp;benchmarks&nbsp;from&nbsp;completed&nbsp;projects.<br>●&nbsp;Understanding&nbsp;of&nbsp;Business&nbsp;processes&nbsp;and&nbsp;System&nbsp;architecture.<br>●&nbsp;Arranging&nbsp;and&nbsp;conducting&nbsp;initial&nbsp;Executive,&nbsp;CxO&nbsp;discussions&nbsp;&amp;&nbsp;positioning&nbsp;meetings.<br><br><strong>Skill&nbsp;&amp;&nbsp;Experience&nbsp;Needed</strong><br>●&nbsp;Bachelor's&nbsp;degree&nbsp;required.<br>●&nbsp;Professional&nbsp;Services&nbsp;Director/&nbsp;Project&nbsp;Manager&nbsp;/&nbsp;Practice&nbsp;Head&nbsp;/&nbsp;Sr.&nbsp;Director&nbsp;for&nbsp;3+&nbsp;years.<br>● 15+ years of progressive consulting project management experience.<br>●&nbsp;Experience&nbsp;in&nbsp;functional&nbsp;or&nbsp;technical&nbsp;roles&nbsp;in&nbsp;the&nbsp;implementation&nbsp;of&nbsp;large&nbsp;ERP&nbsp;systems&nbsp;is&nbsp;a&nbsp;plus.<br>●&nbsp;Independent&nbsp;thinking&nbsp;with&nbsp;keen&nbsp;problem-solving&nbsp;skills.<br>●&nbsp;Ability&nbsp;to&nbsp;adapt&nbsp;to&nbsp;changing&nbsp;schedules&nbsp;and&nbsp;multiple&nbsp;work&nbsp;plans.<br>●&nbsp;High&nbsp;organisation&nbsp;and&nbsp;prioritisation&nbsp;skills.<br>●&nbsp;Excellent&nbsp;verbal,&nbsp;written&nbsp;and&nbsp;interpersonal&nbsp;skills.<br>●&nbsp;Willingness&nbsp;to&nbsp;take&nbsp;a&nbsp;hands-on&nbsp;approach&nbsp;to&nbsp;managing&nbsp;client&nbsp;needs&nbsp;and&nbsp;troubled&nbsp;engagements.<br><br><strong>Critical&nbsp;Knowledge,&nbsp;Skills,&nbsp;and&nbsp;Abilities&nbsp;Requirements:&nbsp;</strong><br>●&nbsp;Very&nbsp;strong&nbsp;Stakeholder&nbsp;Management&nbsp;skills&nbsp;with&nbsp;flair&nbsp;to&nbsp;establish&nbsp;strong&nbsp;relationships&nbsp;and&nbsp;influence&nbsp;decision-making&nbsp;with&nbsp;client&nbsp;execs&nbsp;based&nbsp;out&nbsp;of&nbsp;NA/&nbsp;EMEA.<br>●&nbsp;Strong&nbsp;Program&nbsp;Management&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;Zoom&nbsp;in/Zoom&nbsp;out&nbsp;of&nbsp;engagements&nbsp;based&nbsp;on&nbsp;portfolio&nbsp;reviews&nbsp;and&nbsp;program&nbsp;risk.<br>●&nbsp;Passionate&nbsp;about&nbsp;building&nbsp;teams,&nbsp;talent&nbsp;identification&nbsp;and&nbsp;hiring&nbsp;externally&nbsp;to&nbsp;help&nbsp;build&nbsp;a&nbsp;strong&nbsp;future&nbsp;consulting&nbsp;foundation.<br>●&nbsp;Excellent&nbsp;Team&nbsp;management&nbsp;and&nbsp;collaboration&nbsp;skills&nbsp;with&nbsp;special&nbsp;emphasis&nbsp;on&nbsp;establishing&nbsp;personal&nbsp;rapport&nbsp;with&nbsp;his/her&nbsp;team.<br>●&nbsp;Proven&nbsp;problem-solving,&nbsp;risk&nbsp;mitigation&nbsp;and&nbsp;analytical&nbsp;skills.<br>●&nbsp;Ability&nbsp;to&nbsp;handle&nbsp;high-pressure&nbsp;situations.<br>●&nbsp;Strong&nbsp;ownership&nbsp;to&nbsp;drive&nbsp;the&nbsp;projects&nbsp;from&nbsp;start&nbsp;to&nbsp;finish&nbsp;with&nbsp;maximum&nbsp;client&nbsp;satisfaction.<br><br><strong>What&nbsp;You’ll&nbsp;Get</strong></p> <ul> <li>Competitive&nbsp;salary.</li> <li>Fun-filled&nbsp;work&nbsp;culture&nbsp;(<a href="https://www.highradius.com/culture/" target="_blank">https://www.highradius.com/culture/</a>).</li> <li>Equal&nbsp;employment&nbsp;opportunities.</li> <li>Opportunity&nbsp;to&nbsp;build&nbsp;with&nbsp;a&nbsp;pre-IPO&nbsp;Global&nbsp;SaaS&nbsp;Centaur.</li> </ul> <p>&nbsp;</p>