Merchandiser - International Business

Job Title: Merchandiser – International Business

Company: Hi-Spirit Commercial Venture Pvt. Ltd.

Industry: Bags, Backpacks & Luggage Manufacturing

Experience: 8–10 Years

Location: Mumbai

Role Overview

The Merchandiser – International Business will be responsible for managing end-to-end coordination with global clients, ensuring seamless execution from product development to final delivery. This role requires a strong understanding of the bags, backpacks, and luggage category, along with the ability to manage client expectations, internal teams, and timelines effectively.

Key Responsibilities

Client Management & Business Coordination

• Act as the primary point of contact for international clients.
• Showcase product ranges and capabilities aligned to client requirements.
• Understand client systems, processes, and compliance requirements.
• Ensure timely and accurate communication of all updates, approvals, and deliverables.

Product Development & Approvals

• Coordinate with clients on design briefs and product specifications.
• Manage approvals for:
• Creative designs
• Pre-production samples (PPS)
• Labels, trims, and packaging
• Ensure alignment between client expectations and internal execution teams.

Order Execution & Production Coordination

• Work closely with design, sourcing, and factory teams to ensure smooth execution.
• Monitor production timelines and ensure adherence to delivery schedules.
• Troubleshoot issues proactively to avoid delays or quality concerns.

System & Data Management

• Manage client portals for:
• Uploading product details and updates
• Downloading artworks, specifications, and order-related data
• Maintain accurate documentation and tracking of all stages of the order lifecycle.

Cross-Functional Collaboration

• Liaise with internal stakeholders including:
• Design teams
• Vendors and sourcing partners
• Manufacturing units
• Ensure a seamless flow of information between clients and internal teams.
• Required Skills & Competencies
• Strong understanding of the bags, backpacks, and luggage category, including:

Qualifications

• Minimum: Graduate in any discipline
• Preferred: Postgraduate degree (MBA or equivalent)

Experience Requirement

• 8–10 years of relevant experience in merchandising, preferably in bags, luggage, or related categories
• Proven track record of managing international clients and end-to-end order execution

What Success Looks Like in This Role

• Timely delivery of orders with zero or minimal escalations
• Strong client satisfaction and relationship continuity
• Efficient coordination across internal and external stakeholders
• High accuracy and responsiveness in managing client systems and processes
• Materials and components
• Sourcing and costing
• Market and design trends
• Experience working with international clients and global compliance standards
• Excellent communication and stakeholder management skills
• Strong organizational and project management capabilities
• Attention to detail with the ability to manage multiple projects simultaneously
• Proficiency in handling client portals and digital systems

Pay: ₹360,000.00 - ₹480,000.00 per year

Benefits

• Health insurance
• Provident Fund

Work Location: In person