Guest Service Agent

HHM Hotels is a reputable company in the hospitality industry known for its dedication to providing exceptional guest experiences across its properties. The company operates several hotel locations characterized by their commitment to comfort, quality, and customer service excellence. HHM Hotels embraces core values summarized by the phrases 'People Are Our Capability,' 'Hearts That Serve,' 'Only Excellence,' 'Stay Nimble,' and 'Own It,' reflecting their focus on staff empowerment, superior service, and continuous improvement. Offering both full-time and part-time employment opportunities, HHM Hotels ensures competitive wages ranging from $18.00 to $19.00 per hour, along with a comprehensive array of benefits to support its employees' wellness and professional growth.

The Guest Service Representative position at HHM Hotels is a pivotal role within the front office operations responsible for managing guest relations from arrival to departure. This role requires greeting guests warmly and courteously in accordance with hotel brand and sustainability standards, registering and assigning rooms, processing payments, and handling reservations. The representative serves as the first point of contact and plays a key part in enhancing guest satisfaction by promptly responding to requests and efficiently resolving complaints. Additional responsibilities include bookkeeping functions such as balancing accounts and conducting audits, securing guests' valuables, and assisting in guest services during peak times.

The role offers a clear growth trajectory starting from positions such as Front Desk Supervisor or Sales Coordinator, with potential advancement toward Front Office Manager or Sales Manager roles. Employees will experience a dynamic work environment that emphasizes teamwork, guest-focused service, and adherence to safety and operational policies. HHM Hotels values a proactive approach to improving guest satisfaction scores and fosters a culture where safe work habits and compliance with regulatory standards such as MSDS and OSHA are prioritized.

Working as a Guest Service Representative also involves participating in other supportive activities like assisting in the breakfast area or helping guests with luggage. Candidates interested in this role should have a high school diploma or equivalent, along with prior customer service experience or equivalent training. Familiarity with Property Management Systems (PMS) is preferred, enhancing the ability to manage reservations and guest information efficiently. This position demands strong interpersonal skills, attention to detail, and the capability to manage multiple tasks simultaneously while maintaining excellent guest service standards.

HHM Hotels offers its employees a supportive benefits package that includes medical, dental, and vision health insurance, paid time off, 401k company match, daily pay options, and life insurance benefits. Additional perks such as travel discounts, commuter transit and parking benefits, employee assistance, wellness programs, educational and professional development opportunities, and referral bonus programs further demonstrate the company’s commitment to employee satisfaction and growth. The work environment may require flexibility, including working holidays, weekends, and alternate shifts, and involves physical activities such as standing for long periods, walking, occasional lifting, bending, and reaching.