//
Loading jobs…
Finding the latest positions for you.
Help Desk Analyst Jobs
Help desk analysts combine technical troubleshooting with analytical skills to improve IT service delivery. These roles are common at enterprise organizations using ITIL frameworks, with salaries ranging from $45k to $75k depending on tier and specialization.
We don't have enough listings for this category right now.
Browse all jobsFrequently asked questions
Help desk analysts typically work at larger organizations using ITIL processes. They handle incident management, trend analysis, and escalation workflows in addition to troubleshooting. Technicians focus more on hands-on technical resolution.
Help desk analyst salaries range from $45k–$55k at entry level to $65k–$75k for senior analysts. Companies using ITIL frameworks and enterprise service management tools tend to pay at the higher end.
Strong troubleshooting ability, ITIL knowledge, experience with ServiceNow or similar ITSM tools, excellent communication, analytical thinking, and familiarity with Windows, macOS, Active Directory, and basic networking.
Tools to Boost Your Job Search
AI Resume Tailoring
Tailor your resume to every job description with AI. Beat ATS filters automatically.
Auto Apply to Jobs
Use Chrome autofill to complete applications faster with tailored resumes. You review and submit. Save hours every week.
Job Application Tracker
Track every job application from submission to offer. Never lose track of where you applied.
Job Match Scoring
See how well you fit each job before applying. AI scores every listing against your profile.