Product Manager

Schedule: Mon - Fri (9AM - 5PM) - may vary based on business needs 

Location: 110 Spadina Ave, Suite 200, Toronto, ON, M5V 2K4

Hybrid: 3 days on-site

S'more about the team

As a Product Manager at Factor Canada, you are responsible for solving meaningful customer problems while staying true to our brand vision. Reporting to the Director of Product, you will own key decisions regarding the positioning, assortment, and pricing of your portfolio. You will help define the “What” and the “Why” of our menu, building a strategic roadmap to deliver an experience that drives long-term customer retention and brand loyalty. Your mission is to ensure every innovation is not only loved by the customer but is also feasible for our operations and viable for our business.

Lettuce share what this role will be responsible for:

• Roadmap Ownership: Define and own key aspects of our product roadmap, prioritizing the high-level business outcomes we must achieve and identifying the specific features required to deliver those goals, ensuring a constant balance between customer value and operational feasibility.
• Customer Insights & Empathy: Serve as the definitive authority on our customer by combining quantitative and qualitative insights,  to build a deep understanding of our product’s value proposition and customer pain points that is shared with the rest of the team.
• Customer Advocacy: Act as the primary champion for the customer, explaining the “Why” behind every initiative and challenging trade-offs that might negatively impact the user experience.
• Product Discovery: Lead the discovery process for new concepts by proactively validating that every offering is valuable to customers, easy to enjoy, feasible for production, and financially viable.
• Integrated Product Development: Partner with Culinary, Operations, and other stakeholders early in the discovery phase to co-create solutions rather than hand off requirements, motivating stakeholders by connecting their work to specific customer problems to ensure buy-in from the production floor to the executive boardroom.
• Post Launch Reviews: Digest and summarize product launches, A/B tests, or other data sets into actionable insights and next steps.
• Commercial Ownership: You are responsible for the commercial viability of your portfolio, managing the trade-offs between quality, cost, and other considerations.
• Global Collaboration: Partner with international brand counterparts to share best practices and ensure Factor Canada contributes to and benefits from global innovations and insights.
• Entrepreneurial Approach: Take a rapid testing approach to learn and pivot quickly.

Sound a-peeling? Here's what we're looking for: 

• Experience: 5+ years of progressive experience in Product Management or Product Development, ideally within a food manufacturing, D2C subscription, or FMCG environment.
• Customer-Centric Mindset: A customer-centric mindset: you have the ability to identify unmet customer needs and pain points; a knack for creative thinking to develop solutions that solve our customers’ challenges.
• Strategic Influence & Communication: Outstanding ability to manage meetings, present to diverse audiences, and shift perspectives to negotiate and secure genuine buy-in for strategic initiatives across international teams and cross-functional departments.
• Analytical Reasoning: Exceptional ability to break down complex, ambiguous problems into manageable focus areas and build data-driven business cases.
• Physical Product Fluency Deep understanding of product discovery and delivery frameworks with a proven track record of applying them to a physical supply chain.
• Entrepreneurial Mindset: A strong entrepreneurial streak and a desire to excel in a high-growth, unstructured, and fast-paced environment. You are passionate about creating the future and shaping the ready-to-heat category in Canada.
• Education: Bachelor’s degree in Engineering, Business, or a related technical field (e.g., Food Science).
• Travel: A willingness to travel occasionally.

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

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