Customer Success Operations Manager – CPaaS Industry

Full Timemid

Bengaluru, Karnataka, INPosted 9 days ago

Role Overview

HarmonyTech is hiring a mid-level Customer Success Operations Manager – CPaaS Industry. This is a full-time role in Bengaluru. Part of HarmonyTech's Risk hiring, posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Risk roles is $87k-$128k (based on 127 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job Description

Customer Success Operations Manager – CPaaS Industry

Location: HSR Layout, Bangalore

Experience: 1–5 Years

Qualification: Any Graduate

Salary: ₹3 – ₹4 LPA

Shift: Day Shift

Work Mode: On-site

Job Responsibilities:

Drive customer onboarding, engagement, retention, and renewal initiatives.
Monitor customer health scores and proactively identify and manage at-risk accounts.
Analyze customer usage, revenue, and performance data to generate actionable business insights.
Create and maintain dashboards, reports, and KPI tracking using Excel, Power BI, Tableau, or SQL.
Monitor CPaaS channels including SMS, Voice, WhatsApp, and RCS while ensuring SLA compliance.
Identify upselling and cross-selling opportunities to support customer growth and revenue expansion.
Automate recurring reports and workflows to improve operational efficiency.
Collaborate with Sales, Product, Operations, Support, and Engineering teams to enhance customer experience.
Manage CRM platforms such as Salesforce, HubSpot, or Zoho CRM and maintain accurate customer data.

Required Skills

Strong analytical and problem-solving abilities.
Experience with CRM platforms and business intelligence tools.
Advanced Excel skills and reporting expertise.
Knowledge of Power BI, Tableau, SQL, or similar analytics tools.
Excellent communication and stakeholder management skills.
Experience in SaaS, CPaaS, Customer Success Operations, Business Operations, or Data Analytics is preferred.

Pay: ₹300,000.00 - ₹400,000.00 per year

Experience

Customer Success Operations Manager – CPaaS Industry: 1 year (Preferred)

Language:

English (Preferred)

Work Location: In person

About HarmonyTech

HarmonyTech

harmonytech.com

RiskOn-site

All open roles at HarmonyTech Visit website

Frequently Asked Questions

How do I apply for the Customer Success Operations Manager – CPaaS Industry position at HarmonyTech?

Use the Apply button above to submit your application directly to HarmonyTech. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Success Operations Manager – CPaaS Industry position at HarmonyTech located?

This position is based in Bengaluru. HarmonyTech has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Success Operations Manager – CPaaS Industry at HarmonyTech earn?

HarmonyTech has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Success Operations Manager – CPaaS Industry role at HarmonyTech posted?

This role was posted on June 17, 2026 (9 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.