About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position Summary

We are seeking a proactive and technically sound Network Consultant to join our global 24x7 network operations team. The role involves first-level support for enterprise network infrastructure, issue triaging, and collaboration with L2 teams for resolution. The ideal candidate will have hands-on experience in a corporate or enterprise networking environment, with a solid foundation in L1-level troubleshooting and incident response.

Key Responsibilities

• Provide first-line support for enterprise network issues including WAN, LAN, VPN, and wireless
• Perform initial L1-level troubleshooting of routers, switches, firewalls, wireless controllers
• Manage and triage alerts; escalate as needed to L2 teams with preliminary analysis.
• Support basic network configurations, connectivity testing, and hardware health checks
• Ensure timely logging, categorization, and documentation of incidents and service requests
• Execute standard operating procedures (SOPs) and follow predefined runbooks for repetitive tasks
• Assist in collecting logs, configuration data, and other artifacts for deeper analysis by L2/L3 teams
• Work in rotational shifts for 24x7 global operations including night and weekend coverage
• Maintain shift handover notes and status updates to ensure operational continuity
• Collaborate with internal stakeholders and vendors on ticket updates and follow-ups

Basic Qualifications

• Total Experience: 2 to 3 years
• Bachelor's or master’s degree in computer science, Engineering, or a related field
• Relevant Network Experience (Enterprise/Corporate): 1 to 2 years
• Proven hands-on L1-level experience with enterprise networking technologies (Cisco, Juniper, Fortinet, etc.)
• Familiarity with network security best practices and configurations
• Ability to work in 24x7 shift operations, including night/weekend rotations

Preferred Qualifications

• Industry certifications such as CCNA, CompTIA Network+ or equivalent
• Strong documentation, verbal and written communication skills
• Good analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills to collaborate with cross-functional teams

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.