Role Overview
Golden Opportunities is hiring a mid-level Manager - Service Desk Operations. This is a full-time role in IN. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Roles & Responsibilities
Lead end-to-end Service Desk / IT Support operations (L1/L2) ensuring SLA compliance
Manage daily operations including incident, service request, and escalation handling
Drive team performance, productivity, and quality metrics (CSAT, FCR, AHT, SLA)
Handle stakeholder communication and act as a single point of contact for clients
Conduct team reviews, coaching, mentoring, and performance management
Must-Have Skills
Strong experience in Service Desk Operations (L1/L2 support)
Hands-on exposure to ITSM tools (ServiceNow, Remedy, Jira Service Management, etc.)
Proven experience in team handling (minimum 20+ members)
Solid understanding of ITIL processes
Experience managing SLAs, KPIs, and client expectations
Frequently Asked Questions
How do I apply for the Manager - Service Desk Operations position at Golden Opportunities?
Use the Apply button above to submit your application directly to Golden Opportunities. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Manager - Service Desk Operations position at Golden Opportunities located?
This position is based in IN. Golden Opportunities has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Manager - Service Desk Operations at Golden Opportunities earn?
Golden Opportunities has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Manager - Service Desk Operations role at Golden Opportunities posted?
This role was posted on June 18, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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