## Help Desk Technician

• TS/SCI W/ Polygraph

Type of Requisition: Regular. This position requires a cleared candidate: Clearance Level Must Currently Possess: Top Secret/SCI. Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph. US Citizenship Required.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases and alert management to recurring problems and patterns of problems.

WHAT YOU'LL NEED TO SUCCEED

Help Desk Technician IV

• AA/AS and 5+ years of experience. _Years of experience can count in place of education and education can count in place of years of experience in some cases._ Required Certifications: Security+ CE PWS 9.1 ( ITIL, A+, HDI
• CSR, MS 365). TS/SCI and CI Polygraph Required; US Citizenship Required.

Skills called out in the role include Customer Service, Help Desk Support, and Troubleshooting. The position supports network, desktop, system/application access, and telecommunications systems and expects familiarity with diagnosing and isolating issues using historical records and tracking databases.

COMPENSATION AND SCHEDULE

The likely hourly rate for this position is between $33.52 - $45.34. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40. Travel Required: None. Telecommuting Options: Onsite. Work Location: USA DC Washington.

ABOUT WORKING AT GDIT

GDIT IS YOUR PLACE: 401K with company match, comprehensive health and wellness packages, an internal mobility team dedicated to helping you own your career, professional growth opportunities including paid education and certifications, cutting-edge technology to learn from, and paid vacation and holidays. The Total Rewards package for US-based employees includes a variety of medical plan options (some with Health Savings Accounts), dental and vision plans, and a 401(k) plan with company match. Additional offerings include short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance where provided or available.

We are GDIT. A global technology and professional services company delivering consulting, technology and mission services across the U.S. government, defense and intelligence community. Our work supports complex government, defense, and intelligence projects and aims to create a safer, smarter world through deep expertise and advanced technology.

Scheduled Weekly Hours: 40. Travel Required: None. Telecommuting Options: Onsite. Work Location: USA DC Washington.