Associate Clinical Service Liaison

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Job Description

At GeneDx (Nasdaq: WGS), we don’t just diagnose rare diseases — we redefine what’s possible in precision medicine. With one of the world’s largest rare disease datasets, we turn genomic data into answers that change lives and accelerate discovery. Patients and families around the world are counting on us to lead with bold ideas, relentless focus, and drive to end the diagnostic odyssey.  Visit www.genedx.com to learn how we’re making precision medicine the global standard of care.  Shift: Tuesday-Saturday 2pm-10pm ET Cover letter required to be considered  Summary   The Associate Clinical Service Liaison (CSL) serves as a key point of contact between internal teams and external stakeholders, supporting the delivery of high-quality clinical services throughout the genetic testing process. Responsibilities include addressing client inquiries by phone, email, and other communication platforms, coordinating communication among internal teams, and ensuring accurate documentation of patient and provider interactions. With a focus on responsiveness, clarity, and operational consistency, the Associate CSL collaborates across departments to advance team objectives and uphold best practices in clinical service delivery.  Job Responsibilities  <ul> <li>Provides clinical customer service by facilitating communication between internal teams, healthcare providers, and clients to support timely and accurate case resolution. </li> <li>Answers clients’ clinical questions regarding incoming samples, ongoing testing, result interpretation and/or variant classification.</li> <li>Communicates with clients to resolve clinical issues related to test orders.</li> <li>Manages routine cases at specific steps or throughout the testing process, ensuring appropriate escalation and follow-through.</li> <li>Assumes personal responsibility for routine administrative tasks and supports team efforts aligned with corporate and departmental Objectives and Key Results (OKRs). </li> <li>Demonstrates proficiency in internal systems to track, document, and communicate case progress. </li> <li>Maintains high quality client support with accuracy and meets workload targets with attention to detail and professionalism.</li> <li>Meets or exceeds productivity standards as assigned by team lead.</li> <li>Additional responsibilities may include but are not limited to:  </li> <li>May serve as a subject matter expert for designated genes, disorders, tests, or workflows, offering guidance and insight to internal and external stakeholders. </li> <li>May review and abstract clinical information provided by clients for phenotype-driven testing into GeneDx software. </li> <li>May contribute to the development and clinical review of materials for websites, marketing, or other cross-functional projects. </li> <li>Perform other duties as assigned to support the team or department. </li> </ul> Education, Experience, and Skills  <ul> <li>Master’s degree from an accredited genetic counseling program. </li> <li>Proven ability to work independently and cross-functionally, with excellent verbal and written communication skills and high proficiency in internal systems and Microsoft Office 365 applications. </li> <li>Demonstrated professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication. </li> <li>Prior clinical or laboratory experience preferred but not required. </li> </ul> Certificates, Licenses, Registrations  <ul> <li>For Genetic Counselors, Certification by the American Board of Genetic Counseling (ABGC)</li> <li>Licensure is required in the state where the employee works, if applicable; additional state licenses may be requested based on organizational needs</li> </ul> Physical Demands  <ul> <li>Prolonged periods of sitting or working at a computer in a home office environment </li> <li>Occasional need to lift or move materials or equipment weighing up to 20 pounds during travel or team visits </li> </ul> Work Environment   <ul> <li>Frequent use of digital communication platforms (e.g. video conferencing, email, collaboration tools) </li> <li>Ability to focus and manage complex tasks in a remote setting with multiple concurrent priorities </li> <li>May require occasional travel to laboratory sites, corporate offices, or conferences (typically <10%) </li> </ul>   #LI-REMOTE        <div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Transparency, Budgeted Range</div><div class="pay-range">$90,000—$118,000 USD</div></div></div><div class="content-conclusion">~ Science - Minded, Patient - Focused.  At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care. Experts in what matters most.  With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust. SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES. From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way: TECHNICAL EXPERTISE <ul> <li style="text-align: left;">High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.</li> <li style="text-align: left;">Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.</li> </ul> CLINICAL EXPERTISE <ul> <li style="text-align: left;">Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.</li> <li style="text-align: left;">Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.</li> <li style="text-align: left;">Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.</li> </ul> Learn more About Us <a href="https://www.genedx.com/about-us" target="_blank">here</a>. <div class="column _8-col center-element _12-col-tab"> <div class="margin-bottom margin-24"> <h3 class="heading-l">A culture that plays to win, because patients are counting on us</h3> </div> </div> <div class="column _8-col _12-col-tab"> At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on. Here’s what you can expect day to day: 1. Play like a champion (step up, redefine what’s possible, own it) We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care. <div class="card-number">2. Think bigger (stretch beyond, courage not consensus)</div> We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection. <div class="card-number">3. Grow fast (be curious, speak up, be agile)</div> We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement. If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx. </div> Benefits include: <ul style="text-align: left;"> <li>Paid Time Off (PTO)</li> <li>Health, Dental, Vision and Life insurance</li> <li>401k Retirement Savings Plan</li> <li>Employee Stock Purchase Plan</li> <li>Employee Discounts</li> <li>Voluntary benefits</li> <li>Programs for parents and parents-to-be <ul style="text-align: left;"> <li>We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.</li> </ul> </li> </ul> GeneDx is an Equal Opportunity Employer. All privacy policy information can be found <a href="https://www.genedx.com/privacy" target="_blank">here</a>.</div>