Description

As a Full Time Assistant Store Manager at GameStop, you will play a vital role in supporting the Store Manager in the overall operation of the store. Utilizing GameStop's core business model, centered around buying, selling, trading, and reservations (the Circle of Life), you will actively cultivate a customer-focused sales environment. This involves crafting personalized and comprehensive solutions for each guest and delivering exceptional service through professional interaction and a shared enthusiasm for gaming. Your responsibilities will include ensuring products are attractively displayed and easily accessible, driving sales by effectively communicating product knowledge and gaming insights, maintaining a clean and organized shopping space, and fostering customer loyalty for repeat business. In the Store Manager's absence, you will supervise Sales Associates and Retail Keyholders.

Responsibilities

• Contribute to a positive and engaging shopping environment, focusing on visual presentation, operational efficiency, current promotions, and building strong guest relationships that lead to sales and customer retention.
• Efficiently and accurately handle guest transactions, including purchases and returns, using the Point?of-Sale (POS) system via PC keyboard, ensuring correct change, proper packaging, providing receipts, and maintaining excellent guest service standards.
• Address guest inquiries and concerns promptly and professionally, whether in person or via phone, adhering to GameStop's phone etiquette; escalate complex issues to the Store Manager as needed.
• Actively promote GameStop's customer benefits, such as new release reservation programs, the trade-in program, and the Pro Rewards loyalty program.
• Support the Store Manager in establishing guest service expectations for all store team members and assist in training associates on all aspects of their roles, including company policies, procedures, and best practices.
• Observe and provide constructive feedback on associate performance to the Store Manager, and address performance issues as directed, ensuring alignment with company and store guest service standards.
• Provide timely and relevant recognition and feedback to all store associates regarding their performance; contribute to written performance feedback in the Workday / HR system in collaboration with the Store Manager.
• Work with the Store Manager to confirm that all store associates have completed required onboarding, job-specific training, and compliance modules BEFORE independently opening or closing the store. Ensure associates are knowledgeable in all facets of their jobs, including company/store policies, inventory management, loss prevention (including scam awareness), safety protocols, financial procedures, and ethical conduct.
• Collaborate with the Store Manager on associate scheduling, ensuring adherence to scheduling guidelines and proper allocation of breaks and meal periods. Monitor staffing levels to consistently provide outstanding guest service.
• Approve payroll, process paid time off requests (e.g., wellness), make necessary time adjustments, and verify that all store associates are compensated for all hours worked.
• Maintain all areas of the store, including restrooms, in a clean, organized, and well-merchandised condition according to company directives, and ensure all store fixtures and equipment are functioning correctly.
• Ensure timely fulfillment and shipment of all Omni-Channel orders on a daily basis.
• Protect company assets through diligent inventory control and loss prevention strategies, including scam awareness, adherence to safety best practices, and timely bank deposits as required; conduct visual inspections of associates' bags/belongings at closing or end of shift when appropriate. Report any concerns to the Store Manager.
• Support the store team in achieving and exceeding sales, profit, and shrink targets, and complete all necessary administrative and operational tasks.
• Conduct store inventory counts, stock and restock merchandise on shelves and displays, and move products from the stockroom to the sales floor, ensuring all products are present, organized, and alphabetized.
• Accurately count, balance, and reconcile daily business transaction totals in the POS system. Ensure all end-of-day paperwork and bank deposit slips are completed correctly; maintain sufficient cash and change for transactions; make bank deposits daily or as directed.
• Verify all incoming shipments for discrepancies and record any issues in the POS system; perform merchandise counts/inventories and report discrepancies to the Store Manager/District Manager.
• Process defective or recalled merchandise and stock pulls accurately and promptly, ensuring proper labeling and inclusion of packing lists.
• Maintain awareness of associate and guest safety; identify and immediately address potential hazards. Report any injuries according to company procedures.
• Assist in maintaining organized store records and files; ensure manuals are current.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Consistently follow all GameStop policies and procedures, including those outlined in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Adhere to all store opening and closing procedures.

Qualifications

• Must provide valid proof of identity and legal authorization to work in the United States.
• Must be at least 18 years of age.
• High school diploma or GED equivalent required; Associate's or Bachelor's degree in business, marketing, merchandising, or a related field is preferred.
• A minimum of 6 months of experience in a retail management role is preferred.
• A minimum of 2 years of experience in retail sales, guest service, and/or a management capacity is preferred.
• Familiarity with video games is preferred.

Key Job Skills:

• Possess a friendly and approachable demeanor with strong interpersonal skills.
• Provide attentive and personalized service to every guest during each interaction.
• Demonstrate effective verbal and written communication and active listening skills in English, both in person and on the telephone; proficiency in both English and Spanish (speaking and writing) is preferred.
• Successfully achieve goals in a dynamic and fast-paced work environment.
• Ability to work both independently and collaboratively within a team to complete all assigned tasks efficiently and on time.
• Meet established associate performance standards, including attendance, professional appearance, safety practices, and maintaining a respectful workplace.
• Proficiently operate the Point-of-Sale (POS) computer system.
• Demonstrate basic mathematical skills (addition, subtraction, multiplication, division, handling currency) and alphabetization skills.
• Accurately complete all required documentation.
• Ability to understand and follow instructions provided in written, verbal, or diagram form.
• Execute financial responsibilities with strict adherence to company guidelines.
• Willingness to work a flexible schedule, including extended hours, varied days, nights, weekends, and some holidays, with a minimum availability of 3 days per week.
• Effectively manage pressure and adapt to challenging situations while maintaining positive guest interactions; demonstrate creativity and problem-solving abilities.
• Exhibit reliability and trustworthiness; consistently exercise sound judgment.
• Ability to work independently. Stand and move continuously throughout the store for up to 12 hours per day without assistance.
• Ability to bend, stoop, crouch, balance, stretch, reach with arms and hands, climb ladders, and lift merchandise weighing up to 30 pounds from floor level to a minimum height of 4 feet, and utilize basic fine and gross motor skills.
• Must possess or acquire during the onboarding process a working knowledge of military ranks and insignia (applicable only for positions in stores located on military bases).

This position will remain open for applications on an ongoing basis. Interested candidates are encouraged to apply by clicking the APPLY button.

Disclaimer

GameStop is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop is dedicated to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and other applicable laws. GameStop and its affiliated companies retain the right to modify job descriptions at any time based on evolving business needs and conditions, which may include expanding responsibilities and assigning additional duties consistent with the position's purpose.

Benefits

Full-time Assistant Store Manager positions at GameStop are eligible for participation in incentive programs, a 401(k) plan, paid time off, and comprehensive dental, vision, and health insurance benefits. These positions may also be eligible for bonuses and/or other forms of incentives.