Description

GameStop is looking for a dynamic Customer Experience Manager to elevate our store's connection with the gaming community. As a key leadership figure, you will be the face of our "Power to the Players" philosophy, ensuring that every person who walks through our doors from retro enthusiasts to competitive esports fans receives a premium experience. In this role, you aren't just managing a floor; you are driving a sales culture focused on our unique "Circle of Life" model, overseeing trades, pre-orders, and loyalty engagement. You will act as a mentor to the retail team, maintaining a high-energy atmosphere and ensuring that store operations run smoothly so that the focus remains exactly where it should be: on our guests.

Qualifications

• Must be 18 years of age or older and authorized to work within the United States.
• Possess a High School Diploma or a GED equivalent.
• At least one year of experience in a retail environment, with a preference for candidates who have held supervisory or management-heavy roles.
• A genuine passion for and knowledge of the video game industry and related hardware.
• The physical stamina to stand, move, and navigate the retail space for shifts lasting up to 10 hours.
• Ability to lift and move inventory weighing up to 30 pounds.
• Clear communication skills and the ability to handle stressful situations with a professional demeanor.

Benefits

• Competitive pay scale ranging from $8.50 to $11.25 per hour.
• Access to 401(k) retirement savings plans.
• Comprehensive health, dental, and vision insurance packages for eligible full-time staff.
• Paid Time Off (PTO) and participation in company-wide incentive or bonus programs.
• Employee discounts on the latest games and gaming merchandise.

Responsibilities

• Lead the sales floor by example, prioritizing guest interactions over administrative tasks and ensuring every visitor feels valued.
• Oversee the successful implementation of the Pro Rewards program and the reservations system to drive repeat business.
• Manage daily financial operations, including reconciling the POS system, preparing bank deposits, and auditing close-out paperwork.
• Train and supervise Sales Associates, providing constructive feedback to improve team performance and guest satisfaction.
• Maintain total store visual standards, ensuring that all products are correctly alphabetized, merchandised, and easy for customers to browse.
• Monitor inventory health by conducting regular cycle counts, processing shipments, and managing defective returns or recalls.
• Serve as a primary keyholder, responsible for opening and closing procedures and safeguarding store assets through strict loss-prevention tactics.
• Fulfill Omni-Channel orders with speed and accuracy to support our digital and local customers simultaneously.
• Collaborate with the Store Manager to hit specific targets regarding sales volume, profit margins, and shrink reduction.