Customer Success Manager-SaaS / Airline / Travel domain

Full Timestaff

Tamil Nadu, INPosted 3 days ago

Role Overview

Flipped.ai is hiring a staff-level Customer Success Manager-SaaS / Airline / Travel domain. This is a full-time role in Tamil Nadu. Part of Flipped.ai's Risk hiring, posted 3 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Staff-level Risk roles is $86k-$141k (based on 14 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

AgileSaaSROIORStakeholder ManagementRisk ManagementCustomerSuccess

Job Description

Customer Success Manager-SaaS / Airline / Travel domain

Job Description

Key Responsibilities

Customer Engagement & Relationship Management

Act as a trusted advisor for key customer accounts
Build and maintain strong executive-level relationships
Drive regular engagement through QBRs, business reviews, and strategic discussions
Ensure continuous alignment with customer goals and expectations

Cross-Selling & Revenue Growth

Identify and drive cross-sell and upsell opportunities within existing accounts
Analyze customer usage, gaps, and business needs to position relevant solutions
Collaborate with Sales, Product, and Delivery teams to maximize account growth
Own and contribute to revenue expansion targets

Customer Success & Value Realization

Develop and execute Customer Success Plans
Ensure customers achieve desired business outcomes and ROI
Monitor adoption, engagement, and health scores
Drive initiatives to improve customer retention and satisfaction

Stakeholder & Governance Management

Lead customer governance calls, steering committees, and escalations
Provide proactive updates on risks, opportunities, and performance
Align internal and external stakeholders for seamless delivery

Data-Driven Decision Making

Track and analyze key metrics such as:
Customer health score
Product adoption and usage
Net Revenue Retention (NRR)
Customer Satisfaction (CSAT/NPS)
Use insights to drive engagement and expansion strategies

Risk Management & Retention

Identify early warning signals for churn or dissatisfaction
Drive proactive mitigation plans
Ensure high customer retention and long-term partnerships

Required Skills & Experience

10+ years of experience in Customer Success / Account Management / Delivery Leadership
Strong experience in cross-selling, upselling, and revenue expansion
Excellent stakeholder management and communication skills (especially with global clients)
Proven ability to manage enterprise accounts
Strong understanding of Agile delivery and product lifecycle
Data-driven mindset with ability to derive insights from customer metrics
Experience in SaaS / Airline / Travel domain (preferred for your profile alignment)

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Work Location: In person

About Flipped.ai

Flipped.ai

flipped.ai

RiskOn-site

1 other open role at Flipped.ai on TryApplyNow.

View all 2 roles at Flipped.ai Visit website

Frequently Asked Questions

How do I apply for the Customer Success Manager-SaaS / Airline / Travel domain position at Flipped.ai?

Use the Apply button above to submit your application directly to Flipped.ai. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Success Manager-SaaS / Airline / Travel domain position at Flipped.ai located?

This position is based in Tamil Nadu. Flipped.ai has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Success Manager-SaaS / Airline / Travel domain at Flipped.ai earn?

Flipped.ai has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Success Manager-SaaS / Airline / Travel domain role at Flipped.ai posted?

This role was posted on June 22, 2026 (3 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.