Role Overview
Flipped.ai is hiring a staff-level Customer Success Manager-SaaS / Airline / Travel domain. This is a full-time role in IN. Part of Flipped.ai's Risk hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Job Description
Customer Success Manager-SaaS / Airline / Travel domain
Job Description
Key Responsibilities
Customer Engagement & Relationship Management
- Act as a trusted advisor for key customer accounts
- Build and maintain strong executive-level relationships
- Drive regular engagement through QBRs, business reviews, and strategic discussions
- Ensure continuous alignment with customer goals and expectations
Cross-Selling & Revenue Growth
- Identify and drive cross-sell and upsell opportunities within existing accounts
- Analyze customer usage, gaps, and business needs to position relevant solutions
- Collaborate with Sales, Product, and Delivery teams to maximize account growth
- Own and contribute to revenue expansion targets
Customer Success & Value Realization
- Develop and execute Customer Success Plans
- Ensure customers achieve desired business outcomes and ROI
- Monitor adoption, engagement, and health scores
- Drive initiatives to improve customer retention and satisfaction
Stakeholder & Governance Management
- Lead customer governance calls, steering committees, and escalations
- Provide proactive updates on risks, opportunities, and performance
- Align internal and external stakeholders for seamless delivery
Data-Driven Decision Making
- Track and analyze key metrics such as:
- Customer health score
- Product adoption and usage
- Net Revenue Retention (NRR)
- Customer Satisfaction (CSAT/NPS)
- Use insights to drive engagement and expansion strategies
Risk Management & Retention
- Identify early warning signals for churn or dissatisfaction
- Drive proactive mitigation plans
- Ensure high customer retention and long-term partnerships
Required Skills & Experience
- 10+ years of experience in Customer Success / Account Management / Delivery Leadership
- Strong experience in cross-selling, upselling, and revenue expansion
- Excellent stakeholder management and communication skills (especially with global clients)
- Proven ability to manage enterprise accounts
- Strong understanding of Agile delivery and product lifecycle
- Data-driven mindset with ability to derive insights from customer metrics
- Experience in SaaS / Airline / Travel domain (preferred for your profile alignment)
Pay: ₹1,500,000.00 - ₹2,500,000.00 per year
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Success Manager-SaaS / Airline / Travel domain position at Flipped.ai?
Use the Apply button above to submit your application directly to Flipped.ai. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager-SaaS / Airline / Travel domain position at Flipped.ai located?
This position is based in IN. Flipped.ai has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager-SaaS / Airline / Travel domain at Flipped.ai earn?
Flipped.ai has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager-SaaS / Airline / Travel domain role at Flipped.ai posted?
This role was posted on June 22, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start