Customer support Executive- D2C (FMCG)

Company Description

Fitspire is dedicated to promoting health, fitness, and well-being for individuals of all age groups. As a leading Indian health and wellness brand, we focus on creating globally competitive products that prioritize authenticity, safety, and performance. Our mission is to deliver 100% vegan and vegetarian, chemical-free, and steroid-free formulations driven by innovation and reliability.

Fitspire strives to foster a stronger and healthier environment while empowering individuals to lead more active lives.

Role Description

This is a full-time, on-site role based in New Delhi for a Customer Support Executive specializing in D2C (Direct-to-Customer) for the FMCG sector. The responsibilities include managing customer inquiries, ensuring customer satisfaction, providing online and technical support, and resolving customer issues with professionalism and efficiency. The role also involves maintaining a high standard of service to enhance customer experience and foster long-term relationships with clients.

Qualifications

• Proficiency in Customer Support and Customer Service to address inquiries and provide resolutions effectively.
• Skills in Customer Satisfaction and Online Support to enhance user experiences and maintain consistent service quality.
• Experience in Technical Support to assist with product-related technical issues and deliver accurate solutions.
• Strong communication and problem-solving skills to address customer needs effectively.
• Ability to work collaboratively within a team and thrive in a fast-paced environment.
• Previous experience in the FMCG or health and wellness sector is a plus.
• Bachelor's degree in a relevant field or equivalent experience preferred.