Customer Support Service

Job Description – Customer Support Executive

Company Name: Fitspire

Position: Customer Support Executive

Department: Customer Experience

Location: Connaught Place (CP), Delhi

Working Days: 6 Days a Week

Experience: 0–2 Years

Employment Type: Full-Time

About Fitspire:

Fitspire is a fast-growing health & wellness brand dedicated to delivering quality products and exceptional customer satisfaction. We are looking for a proactive Customer Support Executive who can handle customer queries, provide resolutions, and create a seamless customer experience.

Key Responsibilities:

• Handle customer queries via calls, WhatsApp, email, chat, and social media.
• Resolve concerns related to orders, deliveries, COD, returns, and products.
• Confirm and follow up on customer requests promptly.
• Coordinate with internal teams for issue resolution.
• Maintain records of customer interactions in CRM/software.
• Ensure a positive and professional customer experience.
• Build long-term customer relationships through quality service.

Requirements

• Strong communication skills in Hindi & English.
• Good problem-solving and convincing skills.
• Basic computer knowledge and typing speed.
• Ability to multitask in a fast-paced environment.
• Positive attitude and customer-first mindset.
• Prior experience in customer support is preferred.

What We Offer

• Competitive salary
• Growth opportunities
• Dynamic work environment
• Learning & development support

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits

• Provident Fund

Application Question(s):

• What is your current in hand salary?
• what is your salary expectation?
• what is your notice period?

Work Location: In person