Sales Development Representative (SDR) – Client Care

About Field Trip Health

Field Trip Health is a national private-pay mental health organization with clinics across Canada. We specialize in innovative, evidence-based treatments delivered by medical professionals in a highly regulated healthcare environment.

This is not transactional sales. It is high-volume, high-impact client conversion for people actively seeking care.

The Role

We are hiring a Sales Development Representative (SDR) to support our inbound growth. This role is junior to our Account Executive / Senior Client Care role and is ideal for someone early in their sales career who is hungry, coachable, and motivated by clear targets.

You will be responsible for rapid response to inbound leads, consistent follow-up, qualifying prospective clients, and converting them into booked consultations.

This is a phone-heavy, KPI-driven role with clear expectations and a well-defined path for growth.

What You’ll Do

• Respond quickly to inbound leads via phone, email, and SMS
• Conduct structured discovery calls with prospective clients
• Educate clients on next steps and guide them toward booking consultations
• Handle common objections with confidence and empathy
• Maintain accurate CRM records and follow structured follow-up sequences
• Consistently hit activity and conversion targets
• Collaborate closely with senior client care and clinical teams

What Success Looks Like

• High outbound call volume and fast response times
• Strong show rates and booked-consultation conversion
• Professional, calm, and confident phone presence
• Coachability and rapid improvement with feedback
• Clear ownership of your pipeline and outcomes

Who This Role Is For

This role is a strong fit if you:

• Have 1–2 years of experience in sales, admissions, recruitment, or client conversion
• Are comfortable making and receiving a high volume of calls
• Like structure, targets, and clear expectations
• Want to grow into a senior sales or account executive role
• Care about outcomes but understand healthcare requires professionalism and discretion
• French is considered an strong asset.

Who This Role Is NOT For

• People looking for administrative or support-only work
• Candidates uncomfortable with quotas, metrics, or call volume
• Senior closers expecting full autonomy or high base compensation

Compensation & Growth

• Base Salary: $40,000–$50,000
• On-Target Earnings (OTE): $60,000–$70,000
• Clear progression path into senior client care / account executive roles
• Structured onboarding, scripts, and coaching

Why This Role Exists

Demand for our services continues to grow. This role exists to ensure every qualified person who reaches out is followed up with quickly, professionally, and consistently.

If you want to learn real sales skills in a mission-driven environment—and are motivated by performance—this is a strong place to build your career.

How to Apply

• Apply with your resume and cover letter. Shortlisted candidates will complete a screening call followed by interviews with senior leadership.