Tele Calling - Customer Service Specialist

Job Title: Tele-calling - Customer Service Specialist (Life Insurance Renewals)

Location: The Policy Exchange, 1st Floor, D8, Sec 2, Noida

Experience: 1 – 2 Years Education: Minimum 12th Pass

Salary: ₹12,000 – ₹17,000/month + Attractive Performance Bonus

Employment Type: Full-time Job Description:

We are looking for a dynamic and customer-focused Tele-calling Customer Service Specialist to join our Life Insurance Renewal team. Your primary role will be to connect with existing policyholders, remind them about policy renewals, answer their queries, and ensure timely renewals.

Key Responsibilities:

• Make outbound calls to customers for life insurance renewal follow-ups.
• Explain renewal benefits and assist in resolving basic customer queries.
• Maintain records of customer interactions and update the CRM system.
• Follow communication scripts and company guidelines during calls.
• Achieve daily and monthly targets related to calls and renewals.
• Build a rapport with customers to ensure a high renewal ratio.

Candidate Requirements:

• Minimum qualification: 12th Pass (Graduate preferred).
• 1–2 years of experience in tele-calling/customer service (Insurance & Financial Service domain preferrable).
• Good verbal communication skills in Hindi and English.
• Basic computer knowledge and ability to update records digitally.
• Good listening skills and customer-centric attitude.
• Must be a quick learner and team player.

Salary & Benefits:

• Fixed Salary: ₹12,000 to ₹17,000 per month (based on experience and performance). Monthly Performance Incentive.
• PF & ESI (as per company policy).
• Paid Training provided.

Career Growth:

• Opportunity to grow into Team Leader, Quality Analyst, or Customer Relationship roles.
• Internal promotions based on performance and skill development.
• Skill-building through ongoing training and mentorship.

Job Type: Full-time

Pay: ₹12,000.00 - ₹17,000.00 per month

Application Question(s):

• Are you available to join on immediate basis ?

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person