Account Executive (Key Account Management)

As an IT Project / Service Delivery Manager, your role involves owning end-to-end delivery of IT Managed Services projects. This includes ensuring adherence to SLA, KPI, scope, timelines, and contractual commitments. Your responsibilities also include leading service governance, such as project planning, resource allocation, risk management, issue resolution, escalation handling, and continuous service improvement. Additionally, you will be managing resource forecasting, capacity planning, and optimal utilization to drive productivity, team performance, and quality standards to consistently meet or exceed client expectations.

Key Responsibilities:

• Own end-to-end delivery of IT Managed Services projects
• Lead service governance and project planning
• Manage resource forecasting and capacity planning
• Drive productivity, team performance, and quality standards
• Conduct regular service review meetings with clients and internal stakeholders
• Prepare and present dashboards, MIS reports, and executive summaries

In terms of Account Management & Growth, you will act as the Single Point of Contact (SPOC) for assigned accounts. This involves ensuring strong stakeholder engagement and relationship management. You will need to identify upsell and cross-sell opportunities within existing accounts to drive revenue growth. Developing account growth strategies aligned with client IT roadmap and business objectives is also part of your responsibilities. Moreover, tracking account-level revenue targets, margin goals, and cost optimization objectives are crucial areas that you will be focusing on.

Qualifications Required:

• Must have staffing industry experience

These qualifications and responsibilities are essential for the successful execution of your role as an IT Project / Service Delivery Manager. As an IT Project / Service Delivery Manager, your role involves owning end-to-end delivery of IT Managed Services projects. This includes ensuring adherence to SLA, KPI, scope, timelines, and contractual commitments. Your responsibilities also include leading service governance, such as project planning, resource allocation, risk management, issue resolution, escalation handling, and continuous service improvement. Additionally, you will be managing resource forecasting, capacity planning, and optimal utilization to drive productivity, team performance, and quality standards to consistently meet or exceed client expectations.

Key Responsibilities:

• Own end-to-end delivery of IT Managed Services projects
• Lead service governance and project planning
• Manage resource forecasting and capacity planning
• Drive productivity, team performance, and quality standards
• Conduct regular service review meetings with clients and internal stakeholders
• Prepare and present dashboards, MIS reports, and executive summaries

In terms of Account Management & Growth, you will act as the Single Point of Contact (SPOC) for assigned accounts. This involves ensuring strong stakeholder engagement and relationship management. You will need to identify upsell and cross-sell opportunities within existing accounts to drive revenue growth. Developing account growth strategies aligned with client IT roadmap and business objectives is also part of your responsibilities. Moreover, tracking account-level revenue targets, margin goals, and cost optimization objectives are crucial areas that you will be focusing on.

Qualifications Required:

• Must have staffing industry experience

These qualifications and responsibilities are essential for the successful execution of your role as an IT Project / Service Delivery Manager.