Senior Application Support Analyst

Employment Type: SGEU Term 9 months or more

Location(s): SK

Salary Range: $45.727 - $55.637 Hourly

Salary Supplement: included in hourly salary range (in-scope)

About eHealth

As leaders in digital health innovation, we transform health care through connected health systems and advancing technology. With over 800 employees across 20 communities, we support IT infrastructure in 433 health care locations, ensuring seamless information-sharing and timely, effective patient care. We value a culture of strategic collaborating, trust and open dialogue. Our goal is to make Saskatchewan a leader and catalyst in digital health transformation, reshaping health care for the future. Help us put Saskatchewan at the forefront of digital health innovation.

About the Role

As a Senior Application Support Analyst, you will be part of the 3sHealth Support Services team within eHealth’s Partnership Services department. This position plays a vital role in ensuring the stability and reliability of eHealth's mission-critical technology applications by investigating and analyzing issues within existing applications/ transactions, assessing the impact of upgrades, patches, and new releases, and providing guidance to support effective implementation. You will work with, and provide support to the Provincial Dictation & Transcription Services team with 3sHealth, who manage the transcription and dictation services on behalf of the Saskatchewan Health Authority. A strong understanding of technical documentation and architecture are essential for this role.

This position requires participation in a 24/7 on-call support rotation, ensuring timely response to Priority 1 service disruptions and contributing to continuous, dependable support for Saskatchewan's health system.

What You’ll Do

Reporting to the Manager of Partnership Services, you will:

• Lead a technical team in deploying and upgrading application code.
• Monitor systems to identify performance issues and opportunities for improvement.
• Lead the troubleshooting and resolution of system issues.
• Design, develop, and maintain interfaces across various applications.
• Review partner requests and recommend the most effective technical solutions.
• Create and deliver ad-hoc information through database queries.
• Investigate problems, assess solution options, implement code changes, test, and deploy updates.
• Support and maintain existing systems to ensure ongoing reliability.
• Train clients and peers on system functionality and processes.
• Provide technical guidance and mentorship to junior staff.
• Collaborate with cross-functional technology teams to complete required maintenance and system enhancements.

What You’ll bring to the Team

• Completion of a bachelor's degree in Computer Science or a related field.
• Minimum 5 years of experience as an Application Support Analyst or a similar role within an integrated support environment.
• Experience with application management within a complex enterprise environment as well as configuration and deployment of software across large scale systems.
• Strong understanding of application interfaces and integration points
• Experience with Citrix/XenApp for application delivery as well as RightFax or other digital faxing solutions.
• A demonstrated ability to provide technical support and troubleshoot for end users.
• Working knowledge of the 3M/M*Modal Fluency product suite.
• Familiarity with change management methodologies and best practices.
• Understanding of the HL7 messaging protocol and/or FHIR principles is considered an asset.
• Experience working with integrated, enterprise-scale systems in a healthcare environment is preferred.

Competencies

Communication: Ability to communicate technical and non‑technical information in clear, accessible language for diverse audiences while preparing concise documentation—such as user guides, system requirements, project plans, and reports—that supports understanding and informed decision‑making.

Leadership: Ability to coordinate and guide project activities to support technology and business transitions while adjusting plans and approaches as priorities shift to ensure successful implementation.

Problem-Solving: Ability to diagnose system delays, malfunctions, and errors to identify root causes and implement effective solutions while navigating challenging or emotionally charged situations with clients or partners to reach mutual understanding.

Interpersonal: Ability to build strong, cooperative relationships with colleagues and clients to support trust, credibility, and effective service delivery while helping others develop the knowledge and confidence needed to use systems and tools successfully.

Organizational: Ability to prioritize tasks and manage workload independently to meet tight deadlines in a dynamic environment while adapting to shifting requirements without compromising accuracy or quality.

Analytical: Ability to interpret complex technical information and synthesizing it into actionable insights while applying analytical thinking to support organizational needs and constraints.

Teamwork & Independence: Ability to work both independently and collaboratively to meet the needs of clients and team members while contributing to positive, productive working relationships.

Technical: Ability to design, test, and implement application changes, develop code (e.g. Java, C#, SQL), work with Linux/Windows environments, and apply standards such as RESTful APIs, HL7, and FHIR

As one of Saskatchewan’s Top Employers this is Why You’ll Love Working Here

• Career paths and opportunity for advancement
• Health, dental, and pension benefits
• Maternity and parental leave top-up payments
• Earned days off
• Annual pay increases
• Work that truly matters to the people of Saskatchewan

Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today!

We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences. Even if you don’t meet every single requirement, we’d still love to hear from you.

Grade: SIT 11

Anticipated Start Date: April 2026

Location: Open to Saskatchewan (On-site). For roles requiring Regina office space, temporary remote work may be required during our office move. On site work will resume once the new Regina office is ready.

We are committed to workplace diversity.

Number of Openings: 1

Closing Date: Mar 21, 2026, 12:59:00 AM

Contact Us

recruitment@eHealthSask.ca