Front Office Executive / Hotel Receptionist

Hotel Vacay Inn is looking for an energetic and guest-oriented Front Office Executive to join our team in Nainital. The ideal candidate will be the face of our hotel, ensuring that every guest feels welcomed and valued from the moment they check in until they check out.

Key Responsibilities:

• Guest Relations: Handle guest check-ins and check-outs efficiently using hotel management software.
• Booking Management: Manage room reservations via phone, email, and online travel portals (like MakeMyTrip, Booking.com).
• Communication: Answer incoming calls, provide information about hotel services, and address guest queries or complaints.
• Billing: Maintain accurate guest folios, handle cash/card payments, and prepare daily reports.
• Coordination: Coordinate with the housekeeping and kitchen staff to ensure rooms are ready and guest requests are met.

Requirements

• Education: 12, Graduate or Diploma in Hotel Management (Computer Science knowledge is a plus for handling software).
• Experience: 6 months to 1 year in the hotel industry preferred (Freshers with great communication skills can also apply).
• Skills: Basic Computer knowledge (MS Excel, Internet) is mandatory.
• Languages: Fluency in Hindi and ability to communicate in basic English.
• Personality: Presentable, polite, and capable of handling pressure during peak tourist seasons.

Shift & Benefits:

• Job Type: Full-time
• Schedule: Day shift / Rotational (as per hotel needs)
• Salary: ₹10,000 - ₹15,000 (Negotiable based on experience)

Pay: ₹11,000.00 - ₹15,000.00 per month

Benefits

• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person