Direct Response Officer, F2F and Tele-fundraising

Doctors Without Borders / Médecins Sans Frontières (MSF) Canada

Full Time

TorontoPosted 5 days ago

Job Description

<div class="content-intro">AI Disclosure Statement We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by: <ul> <li style="font-size: 12pt;">Summarizing recruiter or hiring manager notes, and</li> <li style="font-size: 12pt;">Conducting limited keyword searches for specific job‑related criteria.</li> </ul> However, every application is reviewed by a qualified human to assess transferable or similar experience, regardless of any AI‑assisted preliminaries. <hr> Vacancy Notice This posting is for a an existing position and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only. <hr>  </div><h2 style="text-align: center;">Applications will be accepted until 09:00am EDT on Monday, May 11, 2026</h2> Status: Permanent Hours: 37.5 hours per week  <hr> At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.  The Direct Response Officer; Face to Face and Tele-fundraising is responsible for overseeing F2F fundraising (door, street and mall) and tele-fundraising activities carried out on behalf of MSF Canada with the objective of supporting a quality oriented, sustainable monthly giving program.   <hr> MSF Canada is looking for someone who will be responsible for:   <ul> <li style="font-size: 12pt;">Lead on F2F and tele-fundraising at MSF Canada; with support of the Senior Manager of Fundraising and Development, act as a primary point of contact for F2F and tele-fundraising vendor partners, develop fundraising messaging and training; in coordination with Senior Manager develop strategies for program improvements; coordinate development of campaign budgets and objectives; Report on campaign budgets and objectives.</li> <li style="font-size: 12pt;">In collaboration with team and vendor partners, develop and maintain an excellent donor experience that is focused on donor quality and long-term monthly donor value.</li> <li style="font-size: 12pt;">Support donation processes and data uploads to bridge vendor and MSF systems, working with MSF Data team.</li> <li style="font-size: 12pt;">Stay current with research, fundraising trends, and areas of development for F2F program, tele-fundraising and fundraising campaigns more generally. Act as back up to the Senior Manager and team as needed and support the Fundraising Department by taking on additional tasks as required.</li> </ul> <a href="https://www.doctorswithoutborders.ca/wp-content/uploads/2026/04/Direct-Marketing-Officer_Face-to-Face-and-Telefundraising-Specialist.pdf">CLICK HERE for detailed job description.</a> <hr> The successful candidate will bring to MSF Canada:   <ul> <li style="font-size: 12pt;">Demonstrated professional experience in the fields of fundraising and mass marketing, specifically in monthly donor acquisition and F2F fundraising (on the charity or agency side)</li> <li style="font-size: 12pt;">Experience in vendor relationship management</li> <li style="font-size: 12pt;">Demonstrated computer skills with experience in Microsoft Office applications and databases, particularly Excel</li> <li style="font-size: 12pt;">Experience with digital fundraising systems (CRMs and donation processing)</li> <li style="font-size: 12pt;">Knowledge of and/or experience working with a non-profit/humanitarian organization</li> <li style="font-size: 12pt;">Commitment to MSF Principles and cross cultural awareness</li> <li style="font-size: 12pt;">Proficiency in English, with strong copy-editing skills</li> <li style="font-size: 12pt;">Proficiency in French an asset</li> </ul> <hr> From MSF Canada you’ll receive a comprehensive, people‑focused benefits package that supports your wellbeing, financial security, and growth. This includes generous time off, flexible hybrid work, a modern and accessible workspace, strong health and lifestyle coverage, employer-funded retirement savings, family support programs, and annual professional development, all within an inclusive, values‑driven culture. <hr> Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada. NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to the <a href="mailto:ask.hr@toronto.msf.org">Human Resources team</a>.  <hr>  <div class="content-pay-transparency"><div class="pay-input"><div class="title">Position pay range</div><div class="pay-range">$70,676—$70,676 CAD</div></div></div><div class="content-conclusion"><hr> MSF adopts a safeguarding culture where personnel and communities are and feel safe and valued throughout their involvement with the organization, where individuals know who to go to with any concerns and are confident that they will be listened to and heard without personal or professional repercussions, and where the organization strives to adopt the highest standards of practice across all areas of safeguarding rather than setting for the minimum standard in order to be legally compliant. <hr> Application questions are in lieu of a cover letter. Please provide only your resume.</div>