Role Overview
Dexian is hiring a entry-level Help Desk Technician. This is a full-time hybrid role, based in Washington. Part of Dexian's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
FULLY ONSITE - 5 DAYS/WEEK - WASHINGTON D.C.
Job Description
Help Desk Technician
Core Competencies:
- Provide technical support to client end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of enterprise-standard software and hardware, and handling problems such as computer viruses, network login and connectivity issues, among others.
- Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.
- Complete tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.
- Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings
- Provide support to M365 applications (Outlook, OneDrive, Teams, etc.)
- Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.
- Attend to issues with Enterprise-owned and personal mobile devices (iOS and Android) which are connected to clients corporate Email infrastructure.
Educational and Technical Qualifications:
- Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or Associates Degree with a minimum of 5 years relevant experience.
Certification Requirements:
- Industry certifications such as A+ (preferred)
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Excellent customer service skills
Other requirements:
- CompTIA Certification highly desirable
- Experience with M365 applications (Outlook, OneDrive, Teams, etc.)
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Frequently Asked Questions
How do I apply for the Help Desk Technician position at Dexian?
Use the Apply button above to submit your application directly to Dexian. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Help Desk Technician role at Dexian remote or in-office?
This is a hybrid role based in Washington. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Help Desk Technician at Dexian earn?
Dexian has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Help Desk Technician role at Dexian posted?
This role was posted on April 22, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Help Desk Technician role at Dexian entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Dexian has listed.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start