CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.

• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance
• workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for an Account Executive to join our team. Our Account Executives are responsible for demonstrating the product and closing opportunities at mid-market and enterprise companies worldwide. Our clients need a trusted advisor to help them understand how our product can provide attribution, help them grow their business, and provide a robust communication solution that unifies Sales, Marketing and Operations.

As a successful Account Executive you will:

• Conduct sales demonstrations online and in person with companies interested in purchasing our software
• Respond to inbound sales inquiries to engage them, answer questions sell against competitors and win business
• Drive outbound pipeline generation, with clear expectations around sourcing and creating new opportunities
• Proactively identify, research, and engage target accounts through strategic outbound efforts (email, calls, Linkedin, etc)
• Identify logos to target and grow outbound channel; attend networking events
• Attend conferences around the country showcasing our product and engaging new leads
• Continuously manage prospects within the pipeline, provide solution based strategies, understand core verticals and progress deals through all stages of the funnel
• Nurture clients through the onboarding phase to ensure adoption and client success
• Grow the existing spend of your current customers by suggesting features and functionality that will best serve their objectives ensuring growth of account and retention (low churn) until transferred to our Customer Success Team
• Target 5-7% (of inbound client base) as outbound leads
• Engage and reactivate lost opportunities
• Participate in key projects with marketing to identify new sources of leads and create campaigns to engage leads in the pipeline
• Work towards monthly and quarterly revenue targets- work with management and marketing to close gaps, come up with plans to achieve goals, and monitor progress

What skills will help you to be effective on our team?

• Degree in business or marketing is preferred
• 3+ years of experience with commercial clients in either an account management or sales role required
• 3+ years experience in software or telecom sales
• 3+ years experience in outbound prospecting and pipeline generation
• A demonstrative track record of consistent sales achievements
• Mastery of client responsiveness/immediacy in working pipeline
• A positive attitude, driven to learn technology, our customers businesses, and new skills
• Strong communication skills and the ability to communicate with anyone effectively
• Strong attention to detail and organization

What you get in return:

• The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.
• We love to pay out your earned commissions on a quarterly basis
• When we win, you win - we pay quarterly bonuses up to 15% of that quarter’s salary when we reach our revenue goals
• We love to give out annual merit increases to team members who are meeting our expectations
• We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays
• Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year, depending upon tenure
• 2 work from anywhere weeks per year, with additional weeks earned with tenure
• 8 paid holidays, plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday or their choice, with additional floating holidays earned with tenure
• 24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
• 401k Plan with per-pay employer matching up to 5%, that you are immediately vested in
• Free basic medical, dental, and prescription coverage for employees and generous coverage for your family; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We offer an employer match for the HSA plan
• Up to 4 weeks of paid parental leave, depending on tenure
• Free basic life insurance and AD&D coverage equal to your annual base salary
• Free short term disability coverage at 100% of salary after being employed for 6 months
• Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action