Email Support Specialist (Work from Home)

Company: Tenstorrent

Location: Work from Home (Anywhere in Canada)

Job Type: Full-Time / Part-Time

Experience Level: Entry-Level (No Experience Required)

Training: Provided

Overview

Tenstorrent is hiring Email Support Specialists to assist customers through email communication. In this role, you will respond to customer questions, provide support, and help resolve basic issues.

This is a fully work-from-home position. No previous experience is required, and full training will be provided.

Key Responsibilities

• Respond to customer inquiries via email
• Provide clear and helpful information
• Assist customers with basic issues and requests
• Maintain records of email conversations
• Follow company guidelines and procedures
• Escalate complex issues when needed
• Deliver professional and friendly support

Requirements

• High school diploma or equivalent
• Basic computer skills (email, typing, online tools)
• Good written communication skills
• Attention to detail
• Ability to work independently
• Stable internet connection
• Willingness to learn

Benefits

• Competitive pay
• Paid training and career development opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for advancement