Director of Sales and Store Operations

We are seeking a Sales Operations Manager to drive productivity and efficiency by managing lead qualification, data entry and analysis, and operational support. This position partners closely with growth and revenue leadership to streamline workflows, ensure we have accurate pipeline records, and provide actionable insights that enhance decision-making and revenue growth.

Manage sales data integrity, including CRM administration, and ensure accurate pipeline recordkeeping.

Perform outreach and qualification activities for inbound leads.

Develop, implement, and refine sales processes and best practices to improve team efficiency.

Partner with Growth and Revenue leadership to create and track key performance indicators (KPIs) and sales goals.

Analyze sales data to identify trends, opportunities, and areas for improvement.

Support resource allocation for new business opportunities.

Lead cross-functional projects to enhance sales tools, automation, and reporting capabilities.

Bachelor’s degree in Business, Finance, Marketing, or a related field.

• 3-5 years experience in sales operations, sales enablement, or a related role.
• Strong proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools.
• Strong communication and project management abilities.
• Experience in and/or knowledge of the digital marketing industry.

Excellent, full coverage medical, dental, and vision insurance.

• Generous PTO and 15 company-wide holidays.
• Paid parental leave.
• Work-life balance with an emphasis on personal well-being.
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network.
• This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week.

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation, Monks transforms marketing into a growth engine, delivering culturally relevant, high-impact creative and digital solutions. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves.