Assistant Store Managers

As an Assistant Store Manager at Traya, you will play a crucial role in ensuring the smooth day-to-day operations at the Clinic/Store. Your primary responsibilities will include supporting the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence at the clinic.

Key Responsibilities:

• Assist in resolving any customer concerns or queries related to treatments, appointments, or products.
• Support in conducting scalp tests or consultations when required.
• Monitor daily store opening and closing activities.
• Ensure the clinic premises are clean and well-maintained.
• Support the coaching team in explaining treatment kits to customers.
• Up-sell or recommend suitable products based on customer history.
• Assist in kit making and onboarding customers on the app.
• Coordinate with doctors, coaches, and the backend team to ensure seamless clinic functioning.
• Maintain shift rosters and ensure timely updates are shared.
• Track footfall, daily sheets, and maintain MIS reports.
• Ensure accurate inventory management from receipt to usage.
• Raise any requirements for stock replenishment or support materials.

Qualifications Required:

• Bachelors degree in any field is preferred.
• 1-3 years of experience in customer-facing roles (retail, wellness, healthcare) is preferred.
• Basic knowledge of Excel and Google Sheets.
• Comfortable with tech-based processes such as app usage and CRM tools.

Traya, a direct-to-consumer hair care brand platform, provides a holistic treatment for individuals dealing with hair loss. The company offers personalized consultations to determine the root cause of hair fall and delivers customized hair kits to customers' doorsteps. With a unique combination of Ayurveda, Allopathy, and Nutrition, Traya aims to create awareness around hair loss and provide a comprehensive solution for hair loss patients. Founded by Saloni Anand and Altaf Saiyed, Traya focuses on de-stigmatizing hair loss and addressing its emotional and psychological impact. As an Assistant Store Manager at Traya, you will play a crucial role in ensuring the smooth day-to-day operations at the Clinic/Store. Your primary responsibilities will include supporting the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence at the clinic.

Key Responsibilities:

• Assist in resolving any customer concerns or queries related to treatments, appointments, or products.
• Support in conducting scalp tests or consultations when required.
• Monitor daily store opening and closing activities.
• Ensure the clinic premises are clean and well-maintained.
• Support the coaching team in explaining treatment kits to customers.
• Up-sell or recommend suitable products based on customer history.
• Assist in kit making and onboarding customers on the app.
• Coordinate with doctors, coaches, and the backend team to ensure seamless clinic functioning.
• Maintain shift rosters and ensure timely updates are shared.
• Track footfall, daily sheets, and maintain MIS reports.
• Ensure accurate inventory management from receipt to usage.
• Raise any requirements for stock replenishment or support materials.

Qualifications Required:

• Bachelors degree in any field is preferred.
• 1-3 years of experience in customer-facing roles (retail, wellness, healthcare) is preferred.
• Basic knowledge of Excel and Google Sheets.
• Comfortable with tech-based processes such as app usage and CRM tools.

Traya, a direct-to-consumer hair care brand platform, provides a holistic treatment for individuals dealing with hair loss. The company offers personalized consultations to determine the root cause of hair fall and delivers customized hair kits to customers' doorsteps. With a unique combination of Ayurveda, Allopathy, and Nutrition, Traya aims to create awareness around hair loss and provide a comprehensive solution for hair loss patients. Founded by Saloni Anand and Altaf Saiyed, Traya focuses on de-stigmatizing hair loss and addressing its emotional and psychological impact.