Senior Customer Service Representative - Fresher
ConcentrixRole Overview
Concentrix is hiring a Senior Customer Service Representative - Fresher. This is a full-time role in Bengaluru. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About the job:
Job Overview
We are looking for experienced and customer-focused professionals to join our E-Commerce Customer Support team. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and prior experience handling customer queries through voice.
Key Responsibilities
- Handle customer inquiries related to orders, deliveries, returns, refunds, and account-related concerns.
- Provide prompt and accurate resolutions while maintaining high customer satisfaction.
- Manage escalations and complex customer issues professionally.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Maintain detailed records of customer interactions and follow-up actions.
- Meet quality, productivity, and customer satisfaction targets.
Requirements
- Hiring fresher graduates & experienced candidates
- Excellent verbal and written communication skills.
- Strong problem-solving and customer-handling abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM tools.
Salary: 4 - 4.5 Lacs / 1 way Cab
Note: Looking for immediate joiners and candidates flexible working in rotational shifts.
Who can apply:
Only those candidates can apply who:
Salary:
Competitive salary
Experience
No experience required
Deadline:
2035-01-01 00:00:00
Frequently Asked Questions
How do I apply for the Senior Customer Service Representative - Fresher position at Concentrix?
Use the Apply button above to submit your application directly to Concentrix. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Customer Service Representative - Fresher position at Concentrix located?
This position is based in Bengaluru. Concentrix has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Customer Service Representative - Fresher at Concentrix earn?
Concentrix has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Customer Service Representative - Fresher role at Concentrix posted?
This role was posted on June 11, 2026 (12 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Customer Service Representative - Fresher role at Concentrix require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Concentrix lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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