Desktop Support – Intermediate (Level 2) Ottawa

Job Title/Titre d'emploi

Desktop Support – Intermediate (Level 2) Ottawa

Vacancy No / Numéro de poste vacant

VN9489

Company Name/Nom de l'entreprise

Compugen Inc

Work Location

Québec, QC

Pay Range / Rémunération

To be discussed during the recruitment process

Pipeline Posting

Yes

Job Details/Détails du poste

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

Role Summary

We are seeking a Bilingual (English/French) End‑User Support / Desktop Support Specialist to provide direct user support for the DND DRMIS system. This role supports a large, distributed user base and requires strong communication, troubleshooting, and customer service skills in both official languages.

This is a client‑facing, security‑sensitive role and requires a Secret security clearance.

2 year contract

Hybrid

Location: Ottawa

Key Responsibilities:

• Provide Level 2 end‑user support for DRMIS users
• Respond to incidents and service requests related to:
• System access
• Application functionality
• User issues and errors
• Support users via phone, email, and service management tools
• Assist with user onboarding, system navigation, and usage guidance
• Document issues, resolutions, and standard fixes
• Escalate complex issues to appropriate technical or functional teams
• Support user training and adoption initiatives
• Maintain excellent service standards in a secure government environment

Skills & Qualifications:

Active Secret Security Clearance (must be valid and transferable)

Bilingual (English and French) – oral and written proficiency required

Demonstrated experience providing end‑user or desktop support

Experience supporting enterprise applications or ERP systems

Strong customer service and communication skills

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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