Senior IT Project Manager – Enterprise Infrastructure & Services

Join Manulife’s Enterprise Technology & Services (ETS) Delivery team as a Senior IT Project Manager, where you will lead high‑impact technology initiatives that enable critical business capabilities across the organization. In this role, you’ll deliver complex enterprise infrastructure and services projects while partnering closely with business and technology leaders to support Manulife’s long‑term strategy, operational resilience, and customer outcomes. Reporting to the Program Director, Network, Data Center, and End User Services, you’ll manage projects that are visible at senior leadership levels and play a key role in how technology supports Manulife’s evolving business needs. Position Responsibilities: Project Delivery & Execution Lead end‑to‑end delivery of enterprise technology projects, from business case development through implementation and closure Manage scope, schedule, budget, risks, and dependencies across complex, multi‑team initiatives Deliver projects primarily using waterfall methodologies, incorporating Agile practices where appropriate Ensure outcomes are aligned with business objectives and technology standards Stakeholder & Team Leadership Partner with technology teams, application owners, vendors, and business stakeholders to align goals and expectations Act as a trusted liaison between project teams, sponsors, and client groups Build alignment and consensus across cross‑functional teams without formal authority Clearly define roles, responsibilities, and resource requirements Risk, Governance & Financial Management Identify, assess, and manage risks and issues; escalate appropriately to ensure transparency and timely resolution Manage project budgets, forecasts, and financial reporting Ensure projects adhere to Manulife’s global project governance frameworks, standards, and controls Communication & Continuous Improvement Provide clear, concise, and regular communication to project teams, sponsors, and senior leaders Present complex technical and business information in a clear and actionable way Identify opportunities to improve project delivery methods, tools, and processes Support team success by coaching or mentoring less‑experienced project professionals when needed Required Qualifications: Several years of experience leading complex IT or technology projects in large or enterprise environments Experience delivering enterprise infrastructure, platform, network, security, or shared services initiatives Strong skills in stakeholder engagement, risk management, and transparent project delivery Comfort managing budgets, forecasts, and cross‑team dependencies Ability to navigate change and operate effectively in a cross‑functional, evolving environment Strong written and verbal communication skills, with experience presenting to senior leadership Preferred Qualifications: University degree or equivalent professional experience PMP (Project Management Professional), Agile, or related project management certification Experience working in regulated or large‑scale enterprise environments, such as financial services Competencies: Understanding of how technology enables enterprise and business strategy Awareness of the full IT delivery lifecycle and technology stack Strategic mindset with consideration for both short‑ and long‑term outcomes Strong organizational skills and attention to detail Continuous learner who seeks feedback, coaching, and growth Collaborative partner who works effectively across teams and functions We encourage candidates from diverse backgrounds and experiences to apply, even if you don’t meet every qualification listed. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.