Senior Manager - Technical Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job leads the Technical Operations team, aligning management and operations with strategic objectives. It encompasses ensuring compliance, staff development, budget oversight, and cross-departmental collaboration for technology and service excellence. The role is essential for maintaining high operational standards and fostering innovation.

Responsibilities

Job Description

• Leading technical operations teams, ensuring effective management of productivity, quality, and staffing to meet operational goals
• Overseeing daily technical activities, including installation, service, construction, and materials management for company success
• Maintaining system compliance with NCTA, FCC regulations, and company operating standards
• Developing and refining operational procedures and practices to enhance departmental performance
• Ensuring completion of all technical service and maintenance work, both scheduled and on-demand
• Conducting performance reviews and reporting to ensure accountability and continuous improvement
• Creating training programs and quality guidelines to prepare staff for emerging technological advancements
• Formulating and managing operational budgets, ensuring fiscal discipline and resource allocation align with strategic plans
• Coordinating with other departments to address customer issues and integrate new technology solutions
• Facilitating staff and system readiness for new technology demands by engaging in consistent deployment planning discussions
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications

• Cable/telecommunications experience highly preferred.

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Professional Collaboration; Strategic Decisions; Change Management; Stakeholder Management; Project Management; Analytical Thinking; Process Improvements

Salary

Pay Range: This job can be performed in Colorado, Illinois, Maryland, Minnesota, and Washington with a Pay Range of $92,987.07 - $183,527.12. This job can be performed in California with a good faith estimated pay range upon hire of $88,093.02 USD - $163,135.21.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years