Senior Manager, Workplace Operations

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

We are looking for Senior Manager, Workplace Operations to lead our Corporate Office Operations team. You will ensure our corporate offices run smoothly and consistently, as well as support all corporate events and overall employee experience. You are the heartbeat of our organization and ensure CLEAR’s culture and values shine through in every aspect of our corporate office environments.

What you'll do:

• Create and maintain the overall workplace services strategy and operating model, establishing the necessary processes and procedures to ensure effective and efficient day-to-day operations of each of our workplaces  
• Work closely with the Finance team to create and effectively manage annual site budgets based upon specific site needs and workforce projections 
• Oversee vendor partners, the corporate food and beverage/pantry program, and building services across CLEAR’s network of global sites
• Lead the Workplace Operations team consisting of receptionists, ensuring the successful execution of core office management responsibilities and driving continuous operational improvement in partnership with executive site sponsors and site leadership
• Partner with cross-functional team members to maintain an understanding of CLEAR’s strategy and growth projections and translate needs into future workplace requirements
• Own, lead, and execute all corporate in-office and off-site events - including surprise and delight moments throughout the year

How you'll measure success:

• 100% adherence to budget 
• Enhanced employee engagement scores in our HQs 
• Proactive space planning to support growing headcount 
• Overall upkeep and maintenance of our offices
• Energetic, dynamic office environment

What you're great at:

• 7+ years experience in office operations and/or facilities management, including experience in budget management, contract negotiations, relationship management, and event planning
• Demonstrated experience leading and developing teams 
• Proactive customer / client service mindset and high service standards 
• Excellent operations and process orientation and organizational skills; passion for continuous improvement
• Creative problem solver and decision maker

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The total compensation range for this role is $120,000 - $170,000, depending on levels of skills and experience.

This range represents the combined base salary, annual bonus incentive, and new hire equity package (in Restricted Stock Units) for this position at CLEAR. Additionally, this role will be eligible for refresh equity grants as part of our ongoing compensation program. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. All stock based compensation will be subject to the terms and conditions of applicable agreements.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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