Guest Relationship Manager - Hotel

Primary Purpose

To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

Major Skills And Accountabilities Of Position

• Should have proficiency in MS Office, able to navigate through Company systems, Calm, efficient, and organised with great attention to detail.
• Should have excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service

Duties and Responsibilities

• Checking guest arrival reports in advance of VIP Guests, check-in and coordinate with Housekeeping on room allocations.
• Welcoming guests, handling special room assignments and serving as an escort to the guest room.
• Ensuring all rooms meet the highest quality standards and include all requested amenities before guest arrival.
• Managing the Guest Relations Desk in the hotel lobby.
• Serve as the main point of contact for guests and ensure hotel departments are fully briefed on Guest requirements.
• Being updated on hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Experience And Qualifications

Should be a Hotel Management Graduate or equivalent.

Experience in hotel, leisure with experience of 3+ years.

Previous experience in a similar role

Minimum Qualification : Should be a Hotel Management Graduate or equivalent.

Accommodation provided

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits

• Provident Fund

Application Question(s):

• Are you comfortable relocation to Lonavala?
• What is your salary expectation?
• When can you start?
• Where are you currently located?

Experience

• Guest relations in 5 star Hotel or relevant: 2 years (Preferred)

Work Location: In person