Front Desk / Sales Respresentative

Front Desk / Sales Representative

City Storage Group – London, Ontario

The Opportunity

We are looking for a Front Desk / Sales Representative who will bring energy, strong communication skills, and a genuine passion for helping customers. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer experience.

About Us

Since 1990, City Storage Group has been helping clients keep their belongings safe and secure across our storage facilities in London, Ontario. We pride ourselves on delivering a seamless storage and moving experience through outstanding service and reliable solutions.

Role Overview

As the first point of contact, you play a key role in shaping the customer experience. You will assist customers with their storage needs, drive sales opportunities, and ensure our locations operate smoothly and professionally.

Key Responsibilities

• Great and assist customers with storage inquiries and merchandise sales
• Answer inbound calls and convert inquiries into rentals
• Identify opportunities to upsell services and products where appropriate
• Delivering a high level of customer service that reflects our brand standards
• Maintain a clean, organized, and welcoming front desk and facility
• Respond to emails, phone calls, and general inquiries promptly
• Coordinate with team members to ensure smooth daily operations
• Handle incoming and outgoing mail and packages
• Assist with general facility upkeep and special projects as needed

What We’re Looking For

• Friendly, outgoing personality with a “how can I help?” attitude
• Strong communication and interpersonal skills
• Highly organized with the ability to multitask and prioritize
• Resourceful, proactive, and quick to learn
• A genuine interest in sales and customer service

Requirements & Qualifications

• Secondary School Diploma (required)
• Minimum 2 years of customer service with sales experience (required)
• Valid driver’s license and reliable transportation (required)
• Ability to travel between multiple locations in London, Ontario
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong common sense and problem-solving ability

Schedule

• Monday to Friday: 9:00 AM – 5:00 PM (subject to change)
• Saturday’s : 9:00 AM – 3:00 PM (subject to change)

Compensation & Benefits

• $21.00/hour
• Full-time and part-time opportunities available
• Health Spending Account (full-time employees only)

Job Type

Full-time / Permanent

Pay: From $21.00 per hour

Benefits

• On-site parking

Work Location: In person