Job Description
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">This position is with <a class="notion-link-token notion-focusable-token notion-enable-hover" href="https://www.cialfo.co/about-us" data-token-index="1"><span class="link-annotation-unknown-block-id-1056885267">Cialfo</span></a>, one of the brands under <a class="notion-link-token notion-focusable-token notion-enable-hover" href="https://www.manifest.inc/about-us" data-token-index="3"><span class="link-annotation-unknown-block-id--574351288">Manifest Global</span></a>, which also includes BridgeU, Explore and Kaaiser. </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">About This Role<br></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> <br></span></span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">We are looking for a talented University Enrolment Advisor to support our student recruitment business and counsel students to their dream college (Multi destination - UK/ USA/ Canada/Australia). The role requires a strong client service background with understanding of study abroad admission process. This is a global role where the UEA will be assisting students, parents, and counselors from Cialfo schools across different regions. You help them make the right educational choices by assisting with their queries, introducing them to colleges and courses that best “fit” their profile, ensuring a smooth application process, and finally helping with any roadblocks in their application.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">What You Will Be Doing</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Provide tailored counseling to help students choose the best destinations, courses, and institutions for their overseas education, based on their academic profile, budget and career goals.</span> </span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Guide students through all key stages of their application process — university shortlisting, application, document submission, offer acceptance, visa and other post-application services.<span style="font-size: 10pt;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Deliver top-tier service to ensure high conversion rates from inquiry to enrolment.<span style="font-size: 10pt;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Respond swiftly to inquiries, efficiently process applications, and assist with any student-related concerns.<span style="font-size: 10pt;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Build and nurture strong relationships with key stakeholders, including school counselors, students, parents, and universities, to drive business growth.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Contribute to developing and refining processes to manage student success on Cialfo and within the CRM.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Manage account of the assigned schools and build rapport with the school counselor.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">The candidate must be based out of Mumbai.</li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">About You</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Qualifications</span></strong></span>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Minimum of a Bachelor's degree.</li>
</ul>
</li>
<li><strong><span style="font-size: 10pt;"><span data-contrast="auto">Experience</span></span></strong>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">4-8 years of experience in study abroad counseling for undergraduate and postgraduate students, focusing on the UK, ANZ, and US.<span style="font-size: 10pt;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Prior experience in client relationship or sales.</li>
</ul>
</li>
<li><strong><span style="font-size: 10pt;"><span data-contrast="auto">Knowledge and Skill Sets</span></span></strong><span style="font-size: 10pt;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Deep knowledge of the education sector and university admissions processes, including entry requirements for the UK, ANZ, and US.</span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2">Proven experience in managing student visa applications, particularly for the UK.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2">Proficient in enterprise SaaS applications and collaboration technologies.</li>
</ul>
</li>
<li><strong><span style="font-size: 10pt;"><span data-contrast="auto">Qualities</span></span></strong><span style="font-size: 10pt;"> </span><span style="font-size: 10pt;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Persuasion and Sales Skills: </span></strong></span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">For effectively convincing hesitant students and parents of the benefits of studying abroad.</span></span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><strong style="font-size: 10pt;"><span data-contrast="auto">Empathy and Interpersonal Skills: </span></strong>For actively listening and building rapport, helping to connect with individual students and parents.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><strong style="font-size: 10pt;"><span data-contrast="auto">Problem-Solving Skills: </span></strong>For addressing anxiety and providing reassuring solutions tailored to students' and parents' concerns.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><strong style="font-size: 10pt;"><span data-contrast="auto">Communication Skills: </span></strong>For delivering clear verbal and written communication, minimizing misunderstandings.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><strong style="font-size: 10pt;"><span data-contrast="auto">Trustworthiness and Rapport Building: </span></strong>For demonstrating honesty and reliability, which establishes credibility with both students and parents.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><strong style="font-size: 10pt;"><span data-contrast="auto">Adaptability: </span></strong>For flexibly adjusting advice based on evolving educational landscapes and offering alternatives aligned with students' interests.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><strong style="font-size: 10pt;"><span data-contrast="auto">Persistence and Follow-Up Skills: </span></strong>For maintaining engagement through diligent follow-up and ongoing support.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><strong style="font-size: 10pt;"><span data-contrast="auto">Authority: </span></strong>To encourage students and parents to share their complete plans, using a reliable tone to inspire trust.</li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" data-leveltext="o" data-font="Courier New" data-listid="7" data-list-defn-props="{"335552541":1,"335559683":1,"335559684":-2,"335559685":1440,"335559991":360,"469769226":"Courier New","469769242":[9675],"469777803":"left","469777804":"o","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="2"><strong style="font-size: 10pt;"><span data-contrast="auto">Lead Conversion: </span></strong>For turning inquiries into booked consultation sessions.<span style="font-size: 10pt;" data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
</li>
</ul>
About Cialfo
Cialfo
cialfo.co
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