Role Overview
CHKOKKO is hiring a entry-level Customer Support Manager. This is a full-time role in Ludhiana. Part of CHKOKKO's Brand hiring, posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Company Description CHKOKKO is a founder-led, vision-driven athleisure brand established in 2018 in Ludhiana, Punjab, dedicated to creating high-performance activewear for every body. The company designs athleisure that blends style and function, supporting customers through real-life movement at the gym, at home, and on the go. Every product is crafted to celebrate individuality, focusing on comfort, confidence, and inclusivity.
Job Title: Customer Support Manager
Location: Ludhiana, Punjab
Salary: ₹20,000 – ₹30,000 per month
Working Hours: 9:30 AM – 6:00 PM
About the Role
We are looking for an experienced and proactive Customer Support Manager to join our team in Ludhiana. The ideal candidate should have a strong background in e-commerce customer service, excellent communication skills, and experience in building and implementing Standard Operating Procedures (SOPs).
Key Responsibilities:
· Manage and oversee daily customer support operations.
· Handle customer queries, complaints, and escalations effectively.
· Develop, implement, and ensure adherence to customer service SOPs.
· Monitor team performance and maintain high service standards.
· Coordinate with internal teams to resolve customer issues efficiently.
· Analyze customer feedback and recommend process improvements.
Requirements
· Minimum 2 years of experience in Customer Support or Customer Service Management.
· Prior experience in the e-commerce industry is mandatory.
· Experience in the clothing/fashion e-commerce sector will be an added advantage.
· Strong understanding of customer service processes and SOP implementation.
· Excellent verbal and written communication skills in English.
· Strong leadership, problem-solving, and organizational skills.
What We Offer
· Growth opportunities within a fast-paced e-commerce environment.
· Supportive and collaborative work culture.
Interested candidates can apply by sending their updated resume to harshitaj@chkokko.com.
Frequently Asked Questions
How do I apply for the Customer Support Manager position at CHKOKKO?
Use the Apply button above to submit your application directly to CHKOKKO. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Manager position at CHKOKKO located?
This position is based in Ludhiana. CHKOKKO has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Manager at CHKOKKO earn?
CHKOKKO has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Manager role at CHKOKKO posted?
This role was posted on June 3, 2026 (17 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Support Manager role at CHKOKKO entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements CHKOKKO has listed.
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